Financial Analyst

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About the Job

We are revolutionizing the perception of customer service and are in need of your assistance. Currently, we seek a Financial Analyst responsible for analyzing and reporting financial data to executives to enhance program performance visibility. This role involves contributing to various projects, conducting ad-hoc analyses, and providing timely information and support for strategic decision-making.

As a Financial Analyst, You Will

• Gather and organize extensive datasets from diverse sources

• Uncover patterns and trends in data to guide business decisions

• Develop and maintain databases and data systems for accuracy and efficiency

• Generate reports and visualizations to convey findings and insights to stakeholders

• Collaborate with cross-functional teams to drive data-driven decision-making

• Continuously monitor and evaluate data for areas of improvement or optimization

• Stay updated on industry trends and advancements in financial analysis techniques

As a Financial Analyst, You Have

• A bachelor s degree in Commerce or Finance is preferred

• The ideal candidate will have 2-3 years of experience in a Financial Analyst role, preferably within a contact center environment

• Experience in financial analysis and data management is required

• Proficiency in maintaining and developing reporting tools is highly desirable

• Strong proficiency in Excel and G-Suite applications, including Google Sheets, Docs, Slides, and Google Studio is necessary

• Proficiency in fine-tuning data queries, particularly strong Power Query skills, is required

• Possess strong analytical skills to derive meaningful insights from complex data sets

• Demonstrate excellent communication skills to present findings clearly and concisely to stakeholders

• Pay attention to detail to ensure accuracy in data analysis and reporting

• Work with large data sets and databases effectively

• Utilize data visualization tools such as Excel and Google Studio for creating visual representations of data

• Understand business operations and objectives to align financial analysis with business goals

• Adaptability to work in a fast-paced, constantly changing environment

• Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in financial analysis