International Voice Process Executive

We are hiring for International Voice Process Immediate Joiners are preferred ( Customer support)

Experience - 0 to 5 years

Walkin Location - 4th 5th Maximus Towers 2A Raheja Mindspace IT Park Madhapur, HITEC City, Hyderabad, Telangana 500081

Walkin Date - 4th Jan - 5th Jan 2025

About the Job:

We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

As a Customer Service Associate, You Will

• Troubleshoot customers issues via Calls.
• Collaborate with customers and advise about issues. Answer questions regarding issues, and make recommendations.
• Manage customer expectations regarding estimated response times.
• Have daily interactions with customers and handle all issues from end to end via call.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues
• Provide white glove service and have the ability to provide an overall excellent customer experience.

Eligibility Criteria

• UG/Graduates/PG can apply
• Freshers with good spoken skills in English can apply
• 0 to 10 years of experienced candidates can apply
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent communication skills and high emotional intelligence
• Excellent problem solving and customer service skills
• Strong analytical & Interpersonal skills
• The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
• A flexible schedule, Must be okay to work night shifts and from Office

Benefits of working as a Customer Service Associate:

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• 2 way transportation both pick up & drop
• Incentive plans based on performance
• 5 working days with 2 week offs

If interested, you can reach out to the below recruiters for more Info

Anusha - 7674060320

Keerthana - 7032670156