Assistant Manager - IT

Role & responsibilities

• Remote endpoint support for incident, request, and project.
• Support Laboratory machines with testing instruments attached
• Provide updates to end users and ensure service now tickets remain up to date
• Updating the knowledge base to improve the IT Service desk first time fix rate
• Proactively identify process, system, template, and standard documentation improvement opportunities within the team
• Maintain monitor administer Windows server and VMware Hypervisor server PAN India
• Troubleshooting ESX issues related to storage, network and performance issues
• Maintain enterprise servers and perform hardware and software maintenance operations including installation, configuration and support of server hardware, software and data backup and disaster recovery
• Monitoring server backups Live vault for cloud, veritas backup tapes.
• Maintain CISCO network (wifi , APs, Switches for multiple locations)
• Configure AD , FTP, DHCP, DNS, managing User rights , Group policies ,Installation of License OS
• Maintaining firewall, Anti virus
• NAS storage , Network scanners, Printers
• Ensure adherence to company IT standards.
• Ensure adherence to company IT process such as change management.
• Troubleshoot and resolve escalated issue tickets. Document each contact with details, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Write effective technical documentation as assigned.
• Assist with regional project deliverys for upgrading and managing regional systems.
• Understand the importance of Global Standards and ensuring solutions fit within these.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Assist with the planning and deployment of global security measures.
• Work within Global SLAs under GSD
• Direct and administrate a contingent of network analysts and technicians, and where necessary.

REQUIREMENTS:

• Personable, able to work with individuals at all levels including CXOs
• University degree or college diploma in the field of computer science and/or 7 years equivalent work experience.
• 5 years’ experience managing and delivering infrastructure design, and operational excellence.
• 5 years’ s Windows server administration and maintenance experience
• Collaborate with IT personnel to prepare and maintain incident response, disaster recovery and business continuity plans and procedures
• Proactively monitor and tune server performance
• Design, troubleshoot and maintain enterprise virtualization platforms
• Hands-on experience in troubleshooting hardware.
• Knowledge of current protocols and standards
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Evaluate VM Host Load Identify and resolve any resource bottlenecks
• Strong customer service orientation.