Assistant Manager - IT

The role is to plan, organize, and manage staff and overall IT operations to ensure the stable operation of the organizations IT in India. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly deskside, network infrastructure, server infrastructure, data communications, and telecommunications systems. They will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

Role & responsibilities :

1. Deliver high quality IT support services
2. Remote endpoint and end user support, for incident, request, and project.
3. Maintain Endpoint standards and configuration
4. Support Windows 10/11 machines for software deployment, and troubleshooting
5. Support Laboratory machines with testing instruments attached
6. Provide updates to end users and ensure service now tickets remain up to date
7. Updating the knowledge base to improve the IT Service desk first time fix rate
8. Proactively identify process, system, template, and standard documentation improvement opportunities within the team
9. Create, maintain monitor Windows server and VMware Hypervisor server PAN India
10. Monitoring server backups Live vault for cloud, veritas backup tapes.
11. Maintain CISCO network (Wi-Fi, APs, Switches for multiple locations)
12. Configure AD, FTP, DHCP, DNS, managing User rights, Group policies, Installation of License OS
13. Troubleshoot and resolve escalated issue tickets. Document each contact with details, including all successful and unsuccessful decisions made and actions taken, through to final resolution
14. Accountable for justification and in some case business case creation of any spend. Able to present and seek approvals. Job Description 1 of 2
15. Assist with regional project deliveries for upgrading and managing regional systems
16. Understand the importance of Global Standards and ensuring solutions fit within these.
17. Write effective technical documentation as assigned
18. Maintaining firewall, Anti-virus
19. NAS storage, Network scanners, Printers
20. Ensure adherence to company IT standards
21. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
22. Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services
23. Assist with the planning and deployment of global security measures.
24. Work within Global SLAs under GSD
25. Direct and administrate a contingent of network analysts and technicians, and where necessary

Other Requirements :

• Personable, able to work with individuals at all levels including CXOs.
• University degree or college diploma in the field of computer science and/or 7 years equivalent work experience.
• Certifications in MCSE, CCIE Advantageous
• 5 years experience managing and delivering infrastructure design and operational excellence.
• 5 years service delivery management and/or partnering experience.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• 5 years successful leadership of an infrastructure team.
• Hands-on experience in troubleshooting hardware.
• Knowledge of current protocols and standards
• Ability to make sound and logical judgments.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Take attention to detail.
• Strong customer service orientation

Position Type - Full-Time Contractual Role ( Renewal Contract)

Location - Delhi