IT Manager

What are we looking for?
We are seeking an IT Manager to join our team and provide technical support to end-users, maintain an accurate inventory of IT assets, and document the organization's IT systems and processes. The ideal candidate should have excellent communication skills, Team handling, IT management capabilities and a strong technical background to identify and resolve technical issues.

Key Responsibilities:

• Provide technical support to end-users and resolve any technical issues they
  face.
• Maintain an accurate inventory of all IT assets, including hardware and software,
  and ensure that they are properly maintained and updated.
• Maintain an accurate list of tickets and tasks completed while supporting
  end-users.
• Identify common recurring issues and create a knowledge repository to help
  address these issues.
• Maintain accurate and up-to-date documentation of the organization's IT systems
  and processes.
• Work effectively with other teams to resolve technical issues and implement projects.
• Ensure clear and effective communication with teams and stakeholders, including
  regular status updates.
• Participate in problem-solving efforts and contribute to the development of innovative
  solutions to complex technical issues.
• Manage team of IT engineers and Crosstrain other team members to increase the overall level of technical expertise in
  the team.
• Develop and maintain strong technical understanding and expertise in varied areas
  of engineering (including own specialization) and share this expertise with others to
  enhance overall team performance
• Continuously seek opportunities for personal growth and development, including
  attending training courses,writing technical blogs,identifying improvement
  opportunities and seeking feedback from others.
  

Requirements:

• Bachelor's degree in Computer Science or related field 
• At least 6 years of experience in IT support or related field 
• Strong technical background in hardware and software troubleshooting 
• Excellent communication and customer service skills 
• Proficient in Microsoft Office / O365 and IT ticketing systems 
• Experience in network support- Firewall rules & policies 
• Experience in active directory,VPN, Wifi management 
• Ability to work independently as well as manage the IT team
• Strong attention to detail and documentation skills