Credit Control Executive (Third Party Payroll)

Role & responsibilities

Credit Control

• Design the process for team to efficiently perform collection job which includes account analysis and reporting, outbound calls, sending dunning letters, setting up and achievement of collection targets for the team, and coordination with other internal and external collection efforts.
• Providing necessary information and support to the Credit Controller w.r.t. setting up of terms and conditions for credit to the customers and ensure customers pay on time.
• Regularly meet Operations managers to ensure all relevant debts are collected well in time and credit limits/periods extended to customers are appropriate
• Handle disputed bills and negotiate to bring payment within the agreed terms
• Perform periodic customer balance reconciliations for his/her portfolio and provide adequate advice on billing queries

Stakeholder Management

• Chase overdue invoices by telephone, email & letter within agreed timescales. Maintain adequate records of follow-up activities
• Liaison with multi department heads for tracking overdue payments.

Team Management

• Lead and manage team of credit control executives
• Coach and develop team members in terms of personal and professional development.
• Setting up goals for team and assess performance on continuous basis;

We are Looking for You with

Qualification

• Commerce graduate - MBA/ master's in finance

Experience

Should have atleast 2+ of experience

Preferably from banking/NBFC industry.

Expertise at

• Strong with numbers and financial analysis

Behaviours & Aptitude

• Strong written and spoken communication and interpersonal skills
• Self-starter who is pro-active in achieving goals
• Attention to detail.
• Ability to multi-task with Excellent analytical abilities.
• Ability to deliver task within defined timelines