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8 CommScope Jobs
Analyst I, IT Service Desk
2-7 years
Hyderabad / Secunderabad
1 vacancy
Analyst I, IT Service Desk
CommScope
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Analyst I, IT Service Desk Req ID: 77964 Location: Hyderabad, Telangana, India In our always on world, we believe its essential to have a genuine connection with the work you do
- Commscope is looking to add a "Analyst I, IT Service Desk" and the Ideal candidate will be based out of Hyderabad
- General Summary:
- Support, diagnose and resolve first-level user incidents and fulfill first-level user requests in compliance with CommScope Service Desk standards, policies, and procedures
- How Youll Help Us Connect the World:
- Provide support via chat, telephone, email, and remote support, related to workstation hardware and software, mobile devices, network connectivity, and audio, video, and web conferencing systems
- Resolve basic issues directly
- Raise more complex issues to upper-tier support functions, or where applicable, to the IT Service Desk Supervisor
- Leverage the knowledge base to resolve incidents and call out when knowledge gaps are identified
- Demonstrate basic knowledge of the CommScope business and user segments, technology, IT functions, and Service Desk (including Service Desk tools and processes)
- Raise continual improvement opportunities, especially those associated with reducing ticket volume and time to repair, and to shifting demand left
- Provide support for L1
- 5 Analyst process, technology and functional specialty area owners, and complete related tasks and training associated with these areas
- + Work on one of three shifts providing 24x7x365 coverage
- Role requires an adaptive schedule, ie
- , moving among shifts, or starting / finishing at different times to meet user demand
Employment Type: Full Time, Permanent
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What CommScope employees are saying about work life
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Flexible timing
Monday to Friday
No travel
Day Shift
CommScope Benefits
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Health Insurance Soft Skill Training 
Cafeteria Job Training
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