Add office photos
Engaged Employer
i
This company page is being actively managed by
CommScope Team. If you also belong to the team, you
can get access from
here
CommScope
Compare
All Filters
7 CommScope Jobs
Analyst I, IT Service Desk
2-7 years
Hyderabad / Secunderabad
1 vacancy
Analyst I, IT Service Desk
CommScope
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Analyst I, IT Service Desk Req ID: 77964 Location: Hyderabad, Telangana, India In our always on world, we believe its essential to have a genuine connection with the work you do
- Commscope is looking to add a "Analyst I, IT Service Desk" and the Ideal candidate will be based out of Hyderabad
- General Summary:
- Support, diagnose and resolve first-level user incidents and fulfill first-level user requests in compliance with CommScope Service Desk standards, policies, and procedures
- How Youll Help Us Connect the World:
- Provide support via chat, telephone, email, and remote support, related to workstation hardware and software, mobile devices, network connectivity, and audio, video, and web conferencing systems
- Resolve basic issues directly
- Raise more complex issues to upper-tier support functions, or where applicable, to the IT Service Desk Supervisor
- Leverage the knowledge base to resolve incidents and call out when knowledge gaps are identified
- Demonstrate basic knowledge of the CommScope business and user segments, technology, IT functions, and Service Desk (including Service Desk tools and processes)
- Raise continual improvement opportunities, especially those associated with reducing ticket volume and time to repair, and to shifting demand left
- Provide support for L1
- 5 Analyst process, technology and functional specialty area owners, and complete related tasks and training associated with these areas
- + Work on one of three shifts providing 24x7x365 coverage
- Role requires an adaptive schedule, ie
- , moving among shifts, or starting / finishing at different times to meet user demand
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Desk roles with real interview advice
What people at CommScope are saying
What CommScope employees are saying about work life
based on 372 employees
Flexible timing
Monday to Friday
No travel
Day Shift
CommScope Benefits
Submitted by Company
Health Insurance Soft Skill Training 
Cafeteria Job Training
Submitted by Employees
View more benefits 
Compare CommScope with
Sterlite Technologies
Compare
Tejas Networks
Compare
HFCL Limited
Compare
Bharti Infratel
Compare
Vindhya Telelinks
Compare
Polycab Wires
Compare
Finolex Cables
Compare
KEC International
Compare
Apar Industries
Compare
Havells
Compare
Vodafone Idea
Compare
Ericsson
Compare
Nokia
Compare
Huawei Technologies
Compare
Tata Communications Transformation Services
Compare
Verizon
Compare
Aerial Telecom Solutions
Compare
Tikona Infinet
Compare
Pratap Technocrats
Compare
Telenor
Compare
Similar Jobs for you
Share an Interview