Manager Training (Sales/CRM Training)

Job Summary:

Highly skilled and dynamic Sales Trainer with the ability to deliver comprehensive training programs to our sales team. This individual will also be responsible for training on our products, systems like ERP, CRM, and other internally used systems. The ideal candidate will be an expert in both sales processes and technical systems, able to blend product knowledge with practical sales techniques to drive performance and ensure operational efficiency. This role will have a primary focus on CRM training, which will constitute approximately 70% of the responsibilities.

Key Responsibilities:

Systems Training

• Lead CRM training sessions, ensuring the sales team is proficient in managing customer relationships, sales pipelines, and operational tasks.
• Train the sales team on other internal sales systems, including ERP and additional tools, to enhance efficiency.
• Create training guides and provide one-on-one or group training on new system features or updates.

Product & Sales Training for New Hires :

• Deliver engaging training programs focused on product knowledge, sales skills, techniques, and strategies.
• Conduct role-playing sessions, mock calls, and other practical exercises to build sales proficiency and confidence.
• Ensure all new hires are evaluated and certified by branch managers within set timelines.

Training for existing Teams:

• Constantly educate the sales team on product enhancement, modifications and knowledge ensuring a deep understanding of our platform offerings.
• Answer on-going concerns that are raised promptly and efficiently.
• Develop materials and presentations to communicate product features, benefits, and competitive positioning effectively.

Collaboration:

• Act as a bridge between the sales team and system developers to communicate feedback and identify improvement areas in CRM usage.
• Work closely with the product, sales, operations and other HO teams to ensure alignment in training content.

Qualifications

Education: Bachelors degree.

Experience:

• 3-5 years of experience in sales training, with significant emphasis on CRM and systems training.
• Hands-on experience with internal sales systems, particularly CRM platforms (specific system experience is a plus).
• Proven experience in creating training content, including videos, guides, and presentations.

Skills Required :

• Strong understanding of sales processes, techniques, and best practices.
• Proficiency in using and teaching internal sales software.
• Excellent presentation and communication skills.
• Ability to engage and motivate diverse teams.
• Strong organizational and time-management skills.

Desired Attributes:

• A passion for training and mentoring.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• A proactive attitude towards continuous improvement