Customer Retention Specialist

We're hiring for Customer Retention Specialist with Impact Guru company

About Us: ImpactGuru.com is Indias leading healthcare financing platform for patients and provides a full stack of technology solutions to hospitals, patients, and donors. We aim to make healthcare accessible and affordable for all. Join our dynamic team and help us make a difference

Company Website : https://www.impactguru.com/

Role : Customer Retention Specialist

Location : Mumbai (Marol - Andheri)

Job Summary: We are seeking a skilled individual to develop and implement effective strategies for retaining our existing customer base. The ideal candidate will have 3-4 years of experience in creating referral strategies, increasing conversions, and driving growth for products. Additionally, they should be well-versed in incentivization modeling and have a strong background in marketing. This role will require the person to work very closely with the Chief Product Officer.

Key Responsibilities:

• Own and report on key growth metrics, communicating results and insights to leadership.
• Analyze product, tele-sales and marketing funnels to identify opportunities for improvement.
• Conduct user research to deeply understand customer needs, pain points, and motivations.
• Develop referral strategies and execute referral programs to increase customer retention and drive business growth.
• Develop and test hypotheses for growth, rapidly iterate based on results, and scale what works.
• Utilize data analysis and market insights to develop strategies that increase conversions and drive growth for our products.
• Create and manage incentivization models to motivate customers to continue using our products and services.
• Engage in effective communication with customers to understand their needs and preferences, addressing concerns and implementing retention initiatives

Requirement:

• 3-4 years of experience in a product or customer retention role, with a proven track record of driving customer retention and increasing revenue
• Strong analytical and problem-solving skills, excellent communication and interpersonal skills
• Ability to work independently and collaborate effectively with cross-functional teams
• Experience in working closely with C-suite executives and contributing to strategic decision making.

Interested candidates share their updated resume to durgadevi.karpan@impactguru.com