Ugaoo - Customer Retention Specialist (2-4 yrs)

Customer Retention Specialist required at Ugaoo Agritech Pvt Ltd.

(Website: www.ugaoo.com)

Years of Experience - 2+ years

Location - Pune, Baner

About Us : Your Growth, Our Priority

At Ugaoo, we're more than just a gardening brand-we're a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, Ugaoo is charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and we're at the forefront of this transformation.

What does that mean for you? It means you have the opportunity to be part of a dynamic, fast growing company that blends time-tested wisdom with modern innovation. As a young company, Ugaoo is the perfect place for those eager to make an impact, push boundaries, and grow-both personally and professionally.

What's in it for you :

- Continuous Learning: At Ugaoo, we're committed to your personal and professional development. Whether you're honing your skills or exploring new ones, we provide the tools and environment you need to grow.

- Ownership of Your Journey: You'll have the freedom to take charge of your projects and see them through from start to finish. We value initiative and empower our team members to lead with confidence.

- Collaborative Culture: You'll work alongside a team of passionate individuals who support each other every step of the way. We believe in the power of collaboration, where every voice is heard, and every idea counts.

- Room to Shine: In our performance-driven environment, your contributions won't go unnoticed. We celebrate success and ensure that your achievements are recognized and rewarded.

About the opportunity :

- We are looking for a Customer Retention Specialist to lead, develop and execute Ugaoo's customer retention.

- You will be responsible for developing and executing retention strategies to increase customer lifetime value and reduce churn.

- The successful candidate should have a deep understanding of customer behavior and be able to identify opportunities to improve retention.

- We're looking for a strong visual and data-minded marketer. You are creative, digitally-savvy, curious, and eager to continue learning.

- This role reports to the Co-founder and will be responsible for identifying and executing strategic initiatives to improve customer engagement & retention, managing reporting and analysis.

Responsibilities :

- Develop and execute retention strategies that align with the company's goals and objectives.

- Analyze customer data to identify trends and insights that can inform retention initiatives.

- Collaborate with cross-functional teams (design, product, customer service) to deliver on retention goals.

- Build and maintain customer segmentation models to target specific customer segments with relevant retention campaigns.

- Manage retention campaigns across email, SMS, app & push notifications, and other channels

- Identify & implement automation campaigns at various stages of the customer lifecycle.

- Conduct A/B tests to optimize retention campaigns and improve customer engagement.

- Monitor retention metrics and report on the success of retention initiatives to senior management.

- Respond to customer feedback and inquiries related to retention efforts.

Requirements :

- Bachelor's degree in marketing, business, or a related field

- 2+ years of experience in customer retention, CRM

- Strong analytical skills and experience working with customer data

- Excellent communication skills, both written and verbal

- Experience working with email marketing platforms, CRM software, and customer data platforms

- Knowledge of A/B testing methodologies and campaign optimization tactics

- Ability to work collaboratively across departments and with external vendors

Who We're Looking For :

We're seeking individuals who are not just looking for a job but are ready to embark on a journey. If you're accountable, driven, and eager to grow beyond your current role, you'll thrive here. We want go getters who aren't afraid to roll up their sleeves, challenge themselves, and make a tangible impact.

At Ugaoo, the sky isn't the limit-it's just the beginning.

Join us, and let's grow together, because we believe Plants Grow People.