Ugaoo - Head - Garden Services & Maintenance (8-10 yrs)

About Ugaoo and Garden & Services function

At Ugaoo, we're not just building gardens-we're cultivating a greener tomorrow. As India's most trusted gardening brand, our Garden Services & Maintenance function plays a pivotal role in transforming spaces and creating meaningful green experiences.

This function offers a wide array of services, including:

- Landscape Development: Designing and developing sustainable outdoor spaces that blend beauty and functionality.

- Vertical Gardening: Innovating with modular green walls tailored for modern urban environments.

- Terrace & Indoor Gardens: Crafting lush, vibrant retreats in homes, offices, and commercial spaces.

- Hospitality Solutions: Curating greenery to enhance guest experiences in hotels, restaurants, and lounges.

- Corporate Renting: Providing flexible greenery solutions to bring life to workplace environments.

- Portable Walls: Designing easy-to-install green partitions for versatile indoor and outdoor use.

- Maintenance Services: Offering comprehensive care to ensure the long-term health and appeal of green spaces.

Our work spans prestigious projects such as Rustomjee Crown, Kohinoor, Raheja Universal, Tsuki, Nativ, Wework, Roche, Snowflake and many others, showcasing our expertise across residential, commercial, hospitality and corporate landscapes.

What This Role Offers

- This role is your opportunity to lead the creation and management of transformative green solutions. Joining Ugaoo means becoming part of a team driven by innovation, sustainability, and excellence, contributing to impactful gardening projects across the country.

- As Head of Garden Services & Maintenance, you will oversee landscaping, vertical gardening, and corporate/residential/hospitality maintenance projects. You will manage sales and operations across Pune and Mumbai, focusing on growth and city expansion. Reporting directly to our Founder, this strategic role involves close collaboration to shape the future of this key business function.

Responsibilities

Strategy, Planning & Management

- Develop and implement a comprehensive sales strategy to drive revenue and profitability in Pune and Mumbai.

- Identify opportunities for expansion into new cities and markets, creating a roadmap for geographic growth.

- Establish partnerships with corporate clients, developers, and interior designers to build a robust customer pipeline.

- Design and execute marketing initiatives to promote landscaping, vertical gardening, and plant care services.

- Monitor key performance indicators (KPIs) for sales and operational efficiency, ensuring alignment with business goals.

Project Management

- Plan and oversee end-to-end execution of landscaping, vertical gardening, and maintenance projects.

- Manage timelines, budgets, and resources to ensure high-quality project delivery.

- Collaborate with clients to understand their needs and customize solutions accordingly.

- Ensure all projects meet regulatory and safety standards.

Customer Experience

- Establish processes to ensure prompt and effective resolution of customer queries and concerns.

- Gather feedback from clients to improve service offerings and build long-term relationships.

- Deliver a seamless and delightful customer experience, reinforcing the brand's reputation

Operational Excellence:

- Streamline processes to enhance efficiency, reduce costs, and maintain service quality.

- Oversee inventory management, including procurement of plants, materials, and equipment.

- Implement technology and tools to optimize scheduling, tracking, and reporting.

Strategic Collaboration

- Work closely with the Founder to align the function's goals with the company's vision and objectives.

- Provide regular updates and insights on sales, operations, and market trends to guide strategic decision-making.

- Collaborate with other departments, such as marketing and operations, to ensure cohesive operations.

Team Development/Leadership

- Foster an environment of high performance and continuous improvement, emphasizing learning, innovation, and a commitment to quality.

- Conduct regular performance reviews, provide constructive feedback, and implement tailored strategies to drive individual and team growth.

- Ensure team members receive timely and relevant training programs to enhance their technical expertise, customer service skills, and overall professional development.

Requirements:

- Bachelor's/Master's degree in Horticulture or a related field.

- 8-10 years of experience in landscaping, garden maintenance, or similar functions, with at least 3 years in a leadership role.

- Proven track record in managing large-scale garden/landscape projects.

- Excellent knowledge of plant species, soil types and pest control.

- Strong leadership, problem-solving, and project management skills.

- Proficiency in budgeting, vendor management, and operations planning.

Join us, and help shape the future of gardening and grow with us, because Plants Grow People.