CRM & Business Analyst Lead (2-4 yrs)

Job Description

Work Timings : 10 : 15 am - 7 : 15 pm

Working Days : Monday - Friday (1st and 3rd Saturdays are working; 2nd, 4th & 5th Saturdays are off)

Location : Lower Parel and Andheri, Mumbai (5 minutes from Railway Station)

Work Mode : 100% Work from Office

Why IIDE :

At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students' lives.

About the Role :

As a CRM& Business Analyst Lead, you will be responsible for managing and optimizing our CRM systems, ensuring data accuracy, and providing robust reporting solutions using BigQuery. You will play a crucial role in enhancing business processes, driving CRM improvements, and delivering actionable insights to support data-driven decision-making across the organization.

What You'll Do :

CRM Management & Improvement :

- Manage, configure, and maintain CRM systems like LeadSquared and Zoho, ensuring optimal performance and data accuracy.

- Customize and optimize CRM workflows to align with evolving business needs.

- Collaborate with various teams to gather requirements and translate them into effective CRM solutions.

- Facilitate stakeholder sessions to collect detailed requirements and ensure accurate documentation and solution design.

Data Reporting & Analytics :

- Develop and manage comprehensive reporting solutions using BigQuery.

- Translate business requirements into detailed, actionable reports, dashboards, and visualizations.

- Analyze large datasets to identify valuable insights, trends, and opportunities, and provide actionable recommendations to stakeholders.

- Communicate complex data and insights clearly and concisely to both technical and non-technical audiences.

Requirements :

Who You Are :

Must-Have :

- 2+ years of experience in business analysis, CRM management, or a related role.

- Proven experience with CRM platforms like LeadSquared and Zoho.

- Strong understanding of CRM customization, workflow optimization, and automation.

- Hands-on experience with BigQuery for reporting and data extraction.

- Strong analytical skills with the ability to translate data into actionable business insights.

- Business process analysis and improvement

- BI Tools (looker studio, Tableau)

- Marketing and Sales automation

Should Have :

- Experience in developing automated reporting solutions and dashboards.

- Ability to collaborate effectively with cross-functional teams.

Nice to Have :

- Experience working with SQL and other data visualization tools.

- Understanding of digital marketing and sales processes to enhance CRM effectiveness.

- Certification in CRM platforms or data analytics tools.