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95 IGT Solutions Jobs

Customer Service Representative

1-4 years

₹ 2.5 - 3.75L/yr

New Delhi, Gurgaon / Gurugram, Delhi/Ncr

150 vacancies

Customer Service Representative

IGT Solutions

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.

We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.


Who we are looking for?

  • Handle customer inquiries and resolve issues efficiently
  • Provide accurate information to customer
  • Process transactions and maintain customer records.
  • Deliver excellent customer service and enhance customer satisfaction.

What you would be doing?

  • Minimum Bachelor's degree/ Under grad
  • Prior experience in customer service
  • Strong communication and interpersonal skills.
  • Ability to handle customer queries and complaints effectively.
  • Relevant work exp. Preferably customer service
  • Good Spoken English
  • Computer Skills ability/experience using computer applications
  • Typing Speed
  • Call Handling Etiquette

What you will be signing up for?

  • Promising career progression
  • Best in industry compensation
  • Transport facility
  • Comprehensive training and development throughout your tenure
  • World class work culture, you would not want to miss!

POC- HR TANYA

Interested candidate can come for Direct Walkin interview.

Mention (HR Tanya) on top of cv.


Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya


Timing: 10:00am- 4pm


Employment Type: Full Time, Permanent

Read full job description

IGT Solutions Interview Questions & Tips

Prepare for IGT Solutions Customer Service Representative roles with real interview advice

Top IGT Solutions Customer Service Representative Interview Questions

Q1. How will you handle irate customer
Q2. Do you have any travel knowledge?
Q3. What do you know about social media?
View all 84 questions

What people at IGT Solutions are saying

3.0
 Rating based on 16 Customer Service Representative reviews

Likes

There is nothing to like

Dislikes

Toxic environment toxic people manager and senior used abusive language here

  • Salary - Bad
  • +6 more
Read 16 Customer Service Representative reviews

Customer Service Representative salary at IGT Solutions

reported by 55 employees
₹1.1 L/yr - ₹4.5 L/yr
22% less than the average Customer Service Representative Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.7k employees
66%
64%
71%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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IGT Solutions Gurgaon / Gurugram Office Location

View all
Gurugram Office
Headquarter
InterGlobe Technologies, 2nd floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurgaon Road, Dhundahera Gurugram
Haryana 122016

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