Urgent Hiring For Domestic BPO Quality Analyst

We are searching for candidates who want to have a great career and willing to learn in a fast paced environment. We are an organization who will provide all the required Facility, Training and Tools to our new hires to make their career dream come true. We are company who believe that every individual contribution is valuable.

We are excited to announce that we have opening for our Domestic Voice business. We want Hard working & talented candidates to join our energetic, Passionate, transparent, and collaborative teams! If you're looking for a workplace where you can Learn, grow, make a difference and also have fun, we would like to hear from you!

Quality Analyst Position at iEnergizer Noida!!

Work Location - iEnergizer, A 37, Sector 60, Noida, U.P.

Role & responsibilities

• Candidate must have experience in Domestic Voice Process Customer Service.
• Should be a Graduate with good communication skills in English.
• Knowledge of BPO work environment and should be Quality Analyst on papers.
• Should have experience in Call monitoring. Call Audit, Calibration sessions
• Should have done coaching and dip check sessions.
• Should have good understanding of quality improvement methodologies
• Willing to work in Rotational shift.
• Should be able to coach agents to improve CSAT
  
  Benefits
• Salary up to 5 LPA (Depending on experience)
• 6 Days working
• Rotational Shifts and week off

Preferred candidate profile

Currently working in Domestic Voice BPO process as Quality Analyst

Interested candidates can Apply on Naukri and also refer others to apply who meet the requirement.

Looking for Immediate to 15 Days' Notice Period candidates.

References are highly appreciated!