Urgent Hiring For BPO Quality Analyst II HR POOJA II

Urgent Hiring For Quality Analyst
Click Here to Apply 👉 https://wa.me/917678370584
Salary- 40K CTC

Roles and Responsibilities

Conduct call audits, quality checks, and root cause analysis to identify areas of improvement.

Implement process improvements through Six Sigma methodologies and TNI principles.

Monitor calls using QC tools like CSAT, Pareto Analysis, Fishbone diagrams, and Feedback mechanisms.

Collaborate with team members to achieve process efficiency goals.

Perform Call Calibration exercises to ensure consistency in scoring standards.

Desired Candidate Profile

1-6 years of experience in BPO operations or a related field.

Strong understanding of Quality Tools such as Call Quality Assessment (CQA), Call Monitoring (CM), Call Audit (CA), Process Efficiency (PE) etc. .


*Note : This Profile is for Candidates with Experience into BPO Voice Process Call Quality Auditing not Quality Check.


For more information Contact - POOJA BHARDWAJ -7678370584
Contact Person- Pooja Bhardwaj
Call & WhatsApp @ 7678370584