Assistant Manager IT || Pune

OPENING FOR ASSISTANT MANAGER - IT ROLE FOR PUNE LOCATION!!!!

Position - Assistant Manager IT

Interview Location - The Hive, Plot No. 100-101/1, Part of TPS, Raja Bhadur Motilal Road, behind Sheraton hotel, Near Pune Station, Maharastra - 411001

Job Description

Help desk managers supervise technical help desk support teams, track performance, and ensure a high level of client service. They also hire, train, and support help desk representatives. Help desk managers need excellent leadership skills, strong interpersonal skills, and must be adept at handling conflict. If you have experience providing excellent technical support to internal and external customers, as well as training, supporting, and leading a help desk team, you could be the perfect fit for the position at iEnergizer Pune.

Role & responsibilities

• Take initial telephone or email inquiries and troubleshoot and manage standard hardware, software or network problems
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Pass on any feedback or suggestions by customers to the appropriate internal team

Required skills and qualifications

• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a team environment

Preferred qualifications

• 4 + years of IT Helpdesk/IT Support/Desktop Support/Remote Support/Switches/Routers/OS/Windows/LAN/VLAN/Data Center Ops
• Should have good knowledge of Team Management / Team Leading
• Ability to effectively manage and mentor employees
• Customer-service oriented with a problem-solving attitude
• Strong technical background with excellent analytical and troubleshooting skills

Perks and benefits

• Salary depends on Interview and knowledge
• Work From Office
• Corporate work environment

Walk-in interviews at company location

Venue details:-

iEnergizer - The Hive, Plot No. 100-101/1, Part of TPS, Raja Bhadur Motilal Road, behind Sheraton hotel, Near Pune Station, Maharastra - 411001

Please mention my name HR KAILASH KUMAR on top of your resume.

Also inform at 8800450667 Cia call or WhatsApp