Urgent Hiring For BPO Quality Analyst II HR Shivam II

Roles and Responsibilities

• Conduct call audits, quality checks, and root cause analysis to identify areas of improvement.
  
• Implement process improvements through Six Sigma methodologies and TNI principles.
  
• Monitor calls using QC tools like CSAT, Pareto Analysis, Fishbone diagrams, and Feedback mechanisms.
  
• Collaborate with team members to achieve process efficiency goals.
  
• Perform Call Calibration exercises to ensure consistency in scoring standards.
  

Desired Candidate Profile

• 1-6 years of experience in BPO operations or a related field.
  
• Strong understanding of Quality Tools such as Call Quality Assessment (CQA), Call Monitoring (CM), Call Audit (CA), Process Efficiency (PE) etc. .
  

*Note : This Profile is for Candidates with Experience into BPO Voice Process Call Quality Auditing not Quality Check.

For more information Contact Shivam (HR) @ 8447354810.