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HSBC Group
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221 HSBC Group Jobs
Service Quality Management/Senior Project Manager
10-17 years
Pune
1 vacancy
Service Quality Management/Senior Project Manager
HSBC Group
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Accountable for end-to-end technology delivery for some projects/products.
- Resolves critical impediments and optimizes flow of work through delivery teams.
- Ensures delivery adheres to delivery standards and aligns with approved Architecture patterns.
- Works with the Architects to ensure vision and strategy for the Platform is defined and is feasible.
- Accountable for service performance, agreeing SLOs, SLAs, error budgets, and ensuring high service resiliency and stability.
- Measures, track and improves service operational KPIs (e.g. MTTR, Outages to customer)
- Manage and deliver the resiliency book of work across FEMS
- Responsible for Run the Bank cost optimization
- Drive and track all the engineering OKRs for the teams set by the organization.
- Monthly/Weekly reporting of engineering metrics, engineering OKRs, Risk and control book of work etc.
- 12+ years of overall technology experience.
- Proven experience in Service Quality Management and driving engineering initiatives horizontally for service line.
- Proven experience in an IT and business environment with in-depth specialization in problem solving, metric analysis and quality improvement;
- A strong Technology background is required to be able to deep dive and intervene in often challenging Technology issues. Solid knowledge of application development, Technology Infrastructure is a must role.
- Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting issues
- Innovation - Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation.
Employment Type: Full Time, Permanent
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HSBC Group Benefits
Pay and benefits Flexible working Career development 
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