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HSBC Group

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4.0

based on 4.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

277 HSBC Group Jobs

Vice President Deputy Branch Manager

HSBC electronic data processing india pvt ltd

4.0

based on 4.7k Reviews

5-10 years

Hyderabad / Secunderabad

1 vacancy

Vice President Deputy Branch Manager

HSBC Group

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Project Management Auditing Recruitment Analytical Chemistry Risk Management

+ 4 more

Job Description

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join the WPB team.

Role Purpose

To assist the Branch Manager in driving the Bank ROP requirements by maintaining high level of service standards and internal control requirements.
Work jointly with the Branch Manager to ensure achievement of the business objectives from sales as well as service point of view.
Assist in creating and maintaining the Branch environment where the team maximises performance provides highest quality service in line with the Target Operating Model (TOM) as defined by Group.
To work closely with various teams sales, service teller, in order to achieve a high level of customer satisfaction together with operational efficiency.

Principal Accountabilities: Key activities and decision making areas

Impact on the Business / Function

Assist the Branch Manager in driving ROP targets for the branch and related activities
Act as a Branch Manager in the Branch Manager s absence
Help the BM in Delivering the branch performance measures and plan (as defined by RBWM)
Contributes to improving productivity in the branch
Contributes to area/ branch profitability
Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration.
Plan a long terms strategy for customers.
Retention by differentiating our service proposition based on customer needs.
Monitor daily branch activities and other internal information tools, using them to coach the team and achieve the business goals

Customers / Stakeholders

Ensure positive customer experience and manage complaints / escalations
Lobby Management
Coach the team to achieve business goals and effectively meet customer needs.

Leadership Teamwork

Act as a guide to the AM Customer Service and other teams on matters related to operations and service
Help Manage coach the Branch team to drive performance to grow sales, productivity, service quality and staff engagement
Manage and drive the individual and collective performance of the Branch
Establish mutual respect and trust in dealing with others
Supports the line management, sales management and coaching of sales and service team.
Support the recruitment of new members into the team, based on bank standard process
Manage and drive the collective performance of the sales service team.
Accountable for branch s appearance and its maintenance
Achieve branch targets defined in the operating plan.
Manage people where appropriate to meet customers needs.

Operational Effectiveness Control

Independent control over Branch operations
Maintain hygiene and service standards as prescribed by the Group
Implement group policies and procedures
Ensure satisfactory internal and external reviews
Adherence to the highest standards of risk management, control and compliance.
Deployment of all mandatory and global standards training.
Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations
Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;
Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
Demonstrate an understanding of PEP acceptance, prohibition, CDD EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc
Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers
Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same
Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP
Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification
The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner
Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile
Must maintain an oversight on various operational aspects of the LoBP and ensure its adherence in spirit and as per the process laid in pouch and mail, monetary instruments, cash services and payment transparency line of Business Procedures
Perform end-of-day reconciliation between the register and the physical pouch mail items held in joint custody with Designated Service Desk employee .
Ensure adequate due diligence is undertaken by the team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile
Ensure retention of various documents in line with the RBWM record keeping and retention requirements

Major Challenges

Service proposition is the key differentiator and the jobholder needs to ensure a positive customer experience on a consistent basis.
The jobholder needs to manage the branch independently (when required) and should have experience of managing a team of people. The job holder will need high level of people management skills, since there are large branches with higher number of staff .
The challenge is also to ensure that staff is motivated to perform at a high level on a consistent basis both from the sales and Service perspective.

Role Context

Service proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis. The jobholder needs to manage the branch independently (when required) and should be sensitive to managing teams and conflicts therein. DBM needs to manage the platform service stream, and ensure increase in customer service quality.
The GCB 6 DBM would be part of Non-Flagship Branches Pan India where:
The volume of transactions at Tellers, Service, Sales is smaller high compared to Flagship branches.
Number of service and sales staff are much lesser compared to the Flagship branches.
Branches which may or may not have Elite customers

Management of Risk

Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.
Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.

Observation of Internal Controls

Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.

Role Dimensions

Coverage Management of all aspects of branch.
Impact of sales processes and tools on productivity for all the branch staff.
Delivery of KPI targets for the branch.
Sales capacity planning, staffing, career progression and development plans for the branch staff.

Requirements

Post Graduate (Masters)

Five to ten years

Knowledge of operational integrity required by the Group
Holistic understanding of the Branch Sales and Operations
Strong leadership, managerial, strategic planning organizational, decision-making, problem-solving, communications,
analytical, interpersonal, motivational, negotiation, project management, sales and team-building skills.
Professional qualifications as appropriate to market
Through Knowledge of Branch operations, various matrices and Processes of the bank
Sound understanding of the company s customer service requirements
Team management experience.
Skills in sales, financial planning and communication.
Knowledge of bank and operating platforms.
Industry and sector knowledge.
Knowledge of sales and service techniques and models.

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

Link to Careers Site: Click HERE

You ll achieve more at HSBC.

Employment Type: Full Time, Permanent

Read full job description

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What people at HSBC Group are saying

3.3

Rating based on 2 Deputy Branch Manager reviews

Anonymous · Customer Success, Service & Operations in Ahmedabad

Likes

The work environment is inclusive and there is a lot of learning one can get in the organisation. One can grow and develop if the right direction is given.

Salary - Good

+2 more

Dislikes

There is a lot of politics which does not come out in the open. Favouritism is prevalent which adversely affects people sincerely trying to make a mark.Job security is a big concern in the organisation.