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172 HDFC Bank Jobs

Urgent opening For Application Support Consultant

2-5 years

Mumbai

2 vacancies

Urgent opening For Application Support Consultant

HDFC Bank

posted 5d ago

Job Description

Total work Experience require-2 to 5 years




Job Purpose


To ensure resolution of issues reported by Customers and Stakeholders for Net Banking and Mobile Banking applications


Role & responsibilities


  • Understanding issues
  • Finding Root Cause Analysis (RCA)
  • Troubleshooting & resolution of production issues
  • Co-ordinating with Ops and L0/L1 teams to manage customer complaint queues
  • Co-ordinating with stakeholders for resolution

  • Tracking & review of application issues/bugs
  • Meet & discuss with respective stakeholders
  • Regular follow up with stakeholder
  • Escalation of issues

  • Understanding & planning for blackouts, DR activity
  • Application/Transaction Monitoring
  • Application Usage and Performance Reporting

  • Understand Change and Requirement detailing
  • Planning for PVT & resources (internal customers)
  • Execution of PVT
  • Coordinating with Ops, Engineering and Product teams


Key skills


  • Strong Technical & Analytical skills
  • Strong Customer-facing, interpersonal skills
  • Understanding of application logs, tools such as AppDynamics
  • Knowledge of cloud-based application support (AWS/GCP)




Employment Type: Full Time, Permanent

Read full job description

Prepare for Application Support Consultant roles with real interview advice

Top HDFC Bank Application Support Consultant Interview Questions

Q1. 1.WHAT IS SPECIAL OF UR HOME TOWN 2.Who is Main compitetor with us and which products...3.what is main business in your area and its functio ... read more
Q2. If a client comes to take a loan & he haven't got any type of documents with him (primary or secondary), how will you deal with him? &am ... read more
Q3. At this current situation , what is your view for overall economic market
View all 739 questions

What people at HDFC Bank are saying

Application Support Consultant salary at HDFC Bank

reported by 1 employee with 13 years exp.
₹13.9 L/yr - ₹17.8 L/yr
181% more than the average Application Support Consultant Salary in India
View more details

What HDFC Bank employees are saying about work life

based on 39.9k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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HDFC Bank Mumbai Office Location

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Mumbai Office
Headquarter
HDFC Bank, Senapati Bapat Marg, Lower Parel Mumbai
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