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197 HDFC Bank Jobs

Urgent opening For DPC Service Desk Operator

0-2 years

Mumbai

1 vacancy

Urgent opening For DPC Service Desk Operator

HDFC Bank

posted 11hr ago

Job Role Insights

Fixed timing

Job Description

Job Purpose


To facilitate the batch incident requests, as per defined procedure by the HDFC Bank, this would help in response & escalation.

To perform execution & monitoring of all checklist activities as part of DPC Operational activities in 24*7 for all 365 days.

To execute the assigned checklist efficiently and effectively and adhoc jobs in correct and timely manner on daily basis.




Role & responsibilities


  • Responsible for executing assigned checklists, special user requests & adhoc/bulk Job processing requests in the shift.
  • Responsible for timely execution and monitoring of all backups, tracking the same till completion.
  • Responsible for monitoring of email alerts
  • Responsible for escalation to Shift in Charge, System Supervisors for any discrepancy in the daily executions
  • Responsible for timely logging of Snow calls for incidents.
  • Responsible for adhering to the audit deliverables of DPC
  • Ready to extend shifts during any emergency and to work in 24*7 shifts.

  • Responsible for timely escalating unresolved P1and P2 Incidents to defined escalation levels as per escalation Matrix.
  • Responsible for reviewing pending incident.tickets for timely closure.


Key Skills

Good Communication & Fast Learner





Employment Type: Full Time, Permanent

Read full job description

HDFC Bank Interview Questions & Tips

Prepare for HDFC Bank roles with real interview advice

Top HDFC Bank Service Desk Operator Interview Questions

Q1. 1.WHAT IS SPECIAL OF UR HOME TOWN 2.Who is Main compitetor with us and which products...3.what is main business in your area and its functio ... read more
Q2. If a client comes to take a loan & he haven't got any type of documents with him (primary or secondary), how will you deal with him? &am ... read more
Q3. At this current situation , what is your view for overall economic market
View all 730 questions

What people at HDFC Bank are saying

What HDFC Bank employees are saying about work life

based on 39.8k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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HDFC Bank Mumbai Office Location

View all
Mumbai Office
Headquarter
HDFC Bank, Senapati Bapat Marg, Lower Parel Mumbai
400013

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