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Urgent opening For Application Support Consultant

2-5 years

Mumbai

2 vacancies

Urgent opening For Application Support Consultant

HDFC Bank

posted 13hr ago

Job Description

Total work Experience require-2 to 5 years




Job Purpose


To ensure resolution of issues reported by Customers and Stakeholders for Net Banking and Mobile Banking applications


Role & responsibilities


  • Understanding issues
  • Finding Root Cause Analysis (RCA)
  • Troubleshooting & resolution of production issues
  • Co-ordinating with Ops and L0/L1 teams to manage customer complaint queues
  • Co-ordinating with stakeholders for resolution

  • Tracking & review of application issues/bugs
  • Meet & discuss with respective stakeholders
  • Regular follow up with stakeholder
  • Escalation of issues

  • Understanding & planning for blackouts, DR activity
  • Application/Transaction Monitoring
  • Application Usage and Performance Reporting

  • Understand Change and Requirement detailing
  • Planning for PVT & resources (internal customers)
  • Execution of PVT
  • Coordinating with Ops, Engineering and Product teams


Key skills


  • Strong Technical & Analytical skills
  • Strong Customer-facing, interpersonal skills
  • Understanding of application logs, tools such as AppDynamics
  • Knowledge of cloud-based application support (AWS/GCP)




Employment Type: Full Time, Permanent

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What people at HDFC Bank are saying

Application Support Consultant salary at HDFC Bank

reported by 1 employee with 13 years exp.
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₹13.9 L/yr - ₹17.8 L/yr
181% more than the average Application Support Consultant Salary in India
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