Preferred & Imperia Relationship Manager - Mumbai & Navi Mumbai

Job Name - Preferred / Imperia - Relationship Manager-RBB

Location - Mumbai & Navi Mumbai

Multiple Openings! Banking candidates with similar profiles apply looking for job change with golden opportunity to be a part of HDFC Bank

Interviews for shortlisted candidates on Wednesday - 29th Jan!!! Apply now

We have urgent opportunity of Preferred and Imperia Relationship Manager based across Mumbai and Navi Mumbai locations

Note: Candidates having 3+ years experience in Banking and Wealth Management need to apply.

Job Purpose

Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Preferred relationships.

To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Key Responsibility Areas :

HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)

• Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred/ Imperia portfolio
• Acquire new customers who meet product criteria
• Regular interaction with the customer to build rapport to understand and update the profile.
• Enhance the Overall value/book size of the portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Joint calls being done along with Supervisor as per defined process
• Advisory services to be offered based on the requirement in coordination with PBG.
• Attrition control of customers
• Achieving MTD and YTD Revenue Targets

Operations, Marketing & Processes

• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Ensure KYC / AML norms are adhered to at all points of time
• Ensure that 5-S norms are adhered to for individual's workstation

Increase in wallet share

• Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer
• Sales to family members and associates (all network)
• Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached

Product Penetration & contribution towards focused product

• Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
• Enhance client's Customer to Group (CTG) level

Customer Service

• Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
• The customer is informed about any regulatory or process change. Keep the customer updated on program features.
• Ensure timely customer communication on requests and concerns raised.
• Proactive complaint management through feedback from customers.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch, and the RM is out
• Ensure smooth transition of handover/takeover of the portfolio

Experience Required:

• Minimum experience in years 3 to 12
• Exposure to Portfolio Management segment (Preferred equivalent)

Note: Candidates having 3+ years experience in Banking and Wealth Management need to apply.