Urgent opening For Application Support Consultant

Total work Experience require-2 to 5 years

Job Purpose

To ensure resolution of issues reported by Customers and Stakeholders for Net Banking and Mobile Banking applications

Role & responsibilities

• Understanding issues
• Finding Root Cause Analysis (RCA)
• Troubleshooting & resolution of production issues
• Co-ordinating with Ops and L0/L1 teams to manage customer complaint queues
• Co-ordinating with stakeholders for resolution

• Tracking & review of application issues/bugs
• Meet & discuss with respective stakeholders
• Regular follow up with stakeholder
• Escalation of issues

• Understanding & planning for blackouts, DR activity
• Application/Transaction Monitoring
• Application Usage and Performance Reporting

• Understand Change and Requirement detailing
• Planning for PVT & resources (internal customers)
• Execution of PVT
• Coordinating with Ops, Engineering and Product teams

Key skills

• Strong Technical & Analytical skills
• Strong Customer-facing, interpersonal skills
• Understanding of application logs, tools such as AppDynamics
• Knowledge of cloud-based application support (AWS/GCP)