Senior Associate

JOB DESCRIPTION

Title Senior Associate

Date18-Jan-2024

Function Student Advisory Services

JD written by Head Student Advisory Services

Reporting To Team Leader

JD Approved by Human Resources

Brand LSBF

Work Location Hyderabad


About GUS India†GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems’ and its associated brands.
†As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

JOB PURPOSE†The Student Advisor at GEI is responsible for reaching out to prospective students who have submitted inquiries online, using various communication channels such as phone, email, and alternative methods.
• The primary objective is to engage potential students, offer comprehensive information about academic programs, and expertly guide them through the admissions process.
• As a Student Advisor, you will help individuals make informed decisions about their educational journey, fostering a community of passionate learners.

Note - This is a work from office role, which is a UK shift starting from 12:30 pm & 1:30 pm during daylight Saving.

PRINCIPAL RESPONSIBILITIES

• Student Outreach: Reach out to prospective students who have submitted inquiries online, using phone or email communication channels primarily.
• Information Dissemination: Provide detailed information about academic programs, admission requirements, and scholarship opportunities to potential students.
• Admissions Guidance: Assist prospective students in understanding the admissions process, including application submission, document requirements, and deadlines.
• Needs Assessment: Conduct needs assessments to identify the academic and career goals of each student and guide them in selecting programs that align with their objectives.
• Virtual Advising: Conduct one-on-one advising sessions with students to address questions, concerns, and provide guidance on academic and career planning.
• Sales Targets: Achieve monthly, quarterly, and annual deposit, and enrolment targets to contribute to the institution's growth.
• Key Performance Indicators (KPIs): Monitor and achieve KPIs, including conversion rates, application submission rates, student engagement rates (such as number of calls, and average response time), and enrolment frates.
• Follow-up and Relationship Building: Maintain regular contact with prospective students to build strong, supportive relationships and encourage their continued interest in our program by following set profiling techniques and processes.
• Record Keeping: Maintain accurate and up-to-date records of student interactions and inquiries within the institute's CRM system.
• Collaboration: Collaborate with the other teams as instructed by leaders to coordinate information sessions, virtual open houses, and other events.
• Compliance: Ensure that all advising activities adhere to institutional policies, industry regulations, and ethical standards.

DESIRED PROFILE
MINIMUM
QUALIFICATION

• Bachelor's degree in a related field is preferred.
• Any certification in consultative selling or sales.

SKILLS

• Exceptional verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Adept at using virtual communication tools, including email and phone.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team

RELEVANT EXPERIENCE

• 2 - 4 years of relevant experience.
• Prior experience in student, admissions, or educational counselling is an advantage. Experience with Canadian institutes / immigration will be preferred.
• Familiarity with customer relationship management (CRM) - salesforce system is a plus.
• Proven customer service skills and an excellent communicator.
• Outstanding administrative and organization skills, ability to deliver against several priorities.
• Excellent presentation skills, with accuracy, attention to detail and a methodical approach.

GUS VALUES

• This role is a full-time position with a competitive salary and benefits package. GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.

BENEFITS

• At GUS Education India, GEI we want employees to feel comfortable, bringing their passion, creativity, and individuality to work. We truly believe that diverse culture, backgrounds, and experiences drive innovation.
• The company offers comprehensive medical insurance to its employees, which include hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• Considering that this role is for night shift, we provide additional competitive night shift allowance for all days worked.
• To make the daily commute easier, safer, and less stressful, company provides cab facilities to its employees to and from the workplace within the Greater Hyderabad Municipal Corporation limits.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well- being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totalling to 45 days€™ time off in a year.