Customer Relationship Manager

Job Title: Customer Relationship Manager
Experience: 7+ years
Key Responsibilities:

• Develop and execute CRM strategies to improve customer engagement and satisfaction.
• Oversee customer support operations to ensure high-quality service and timely resolution of issues.
• Utilize product knowledge to address customer queries and concerns effectively.
• Build long-term relationships with key customers and stakeholders to drive business growth.
• Analyze customer feedback to identify opportunities for product or service improvement.
• Work closely with sales and marketing teams to design and implement loyalty programs.

Key Skills:

• CRM tools (e.g., Salesforce, HubSpot).
• Customer support and engagement strategies.
• Data-driven decision-making and reporting.