Prepare for Your Cowrks Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
43 Cowrks Jobs
Customer Relationship Manager
Cowrks
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Functions as the single point of contact for all tenant and tenant employee-related strategic matters on the campus
- Leads the direct reports and liaises with the leadership team, along with corporate leadership and cross-functional teams to ensure smooth operations and management of the Campuses
- This role guarantees that engagement activities and revenue strategies are aligned with the Converge vision and standards by embodying the brand and prioritising the needs of tenants and tenant employees
- It aims to enhance tenant satisfaction, increase revenues, and optimize financial performance while cultivating positive relationships with landlords and tenants
- Furthermore, it involves devising and executing city/region-wide strategies to deliver products and services that exceed expectations
Core Work Areas: Tenant Experience
- Weekly in-person meetings with tenants and their employees to enhance engagement and curate amenities and activations that motivate employees to return to the office.
- Accountable for conducting the tenant engagement survey and will be responsible for the scores achieved during the survey by a third party.
- Utilize this data to develop trends and insights that will drive continuous improvement in the campus performance.
- Liaise with tenants and support COWRKS transformation team on onboarding tenants onto the Converge app.
- Obtain regular feedback for all amenities and services deployed at the campus.
- Motivate employees to play a central role in customer care by bringing superior organizational skills, attention to detail, and passion to delight.
- Design and implement campus sales procedures and programs to ensure service consistency in all areas.Closely work with internal stakeholders and functions to ensure smooth functioning of all departments and collaboration in service.
- Collaborate with Campus operations manager to create annual budgets. Develop and maintain operating budgets for city and/or regional locations.
- Accountable for meeting the campus SOH budget by coordinating with retail leasing, marketing, training, technology, and other teams to execute campus amenities, activations, promotions, and events.
- Responsible for achieving food hall revenue through catering events and upselling menus.
- Prepare and review reports along with financial statements to determine performance against budget.
- Develop RevShare or Minimum Guarantee based Income streams by managing amenities and services.
- Ensures effective sales management of all service outlets of the campus including amenities, concierge, and FB related areas.
- Drive engagement during events and ensure that all events and activations on the campus are attended by tenant employees.
- Adhere to all safety standards and procedures established by the campus operations team for execution of events and other activities on campus. Involve campus operations and safety team for all activation/events at the campus from concretization phase and have a monthly meeting with operation and safety team.
- Assist campus operation manager to prepare and implement agreements for all space on hire and marketing plans; monitor all agreements, AMCs and plans for effectiveness.
- Involve campus operations and safety team for all activation/events at the campus from concretization phase and have a monthly meeting with operation and safety team.
- All events/SOH needs to be discussed with campus/regional marketing team before execution and have a monthly meeting with marketing team on upcoming activation.
- Plan and execute events according to the campus strategy, including one marquee event annually.
- Assist campus operation manager to plan and executive new activations/service at the campus.
- Support the COWRKS transformation and marketing teams in deploying and promoting the Converge app on campus.
- Work closely with corporate, city resources and internal stakeholders to develop and execute effective operations strategy.
- Leads the campus team to develop strong sales training and operational processes for food hall and other amenities and services introduced by Converge.
- Create a culture of continuous learning that brings operational efficiencies and incremental revenue.
- Develop KPIs and Metrics to drive revenue, productivity, process improvement and service levels.
- Driving brand partnerships and alliances for enhanced client experience and incremental revenue.
- Develops initiatives which impact people, process, productivity, and service levels.
- Ensure all Fire, Health Safety, Environment compliances.
- Social Responsibility and Sustainability.
- Ensuring compliance with all legal requirements in connection with operations.
- Ensure all Compliances, Internal External Audit controls.
- Guiding and supervising maintenance of the facilities.
- A self-starter with the ability to act autonomously.
- Demonstrated understanding of business and strong commercial acumen.
- Ability to understand complex situations and make sound business decisions.
- Communicates clearly, negotiates persuasively, builds, and maintains relationships internally and externally.
- Exemplifies Personal Drive and Integrity - Self-motivated and outcome oriented.
- Achieves Results, implements change, has ability to identify and clarify ambiguities; Closure and delivery focused.
- Accuracy and attention to detail; has ability to manage several complex or high-priority issues simultaneously.
- Confident decision maker.
- Excellent written and verbal communication skills.
- Ability to work well under pressure and to re-prioritize multiple tasks.
Preferred qualifications
- 3 years or above bachelor s degree - Tertiary qualifications in hospitality, sales management would be an advantage.
- 8 years or more relevant work experience.
- Strong Customer Service focus and excellent client relationship management is a must.
- Good communication skills, excellent organizational skills, broad knowledge of business functions.
- Demonstrated experience with continuous improvement initiatives and progressive mindset is highly desirable.
Employment Type: Full Time, Permanent
Read full job description
What people at Cowrks are saying
What Cowrks employees are saying about work life
based on 54 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Cowrks Benefits
View more benefits
Compare Cowrks with
Signature Global
Compare
Realty Assistant
Compare
Sunteck Realty
Compare
Pittie Group
Compare
Advance India Projects
Compare
ASSA ABLOY
Compare
Pin Click
Compare
ATS Homekraft
Compare
Vestian Global Workplace Services
Compare
Ajmera Realty & Infra India
Compare
Goel Ganga Developments
Compare
Arihant Superstructures
Compare
Ambience Group
Compare
Shrachi Group
Compare
Enrich Energy
Compare
Paras Buildtech
Compare
Orris Infrastructure
Compare
Alpha Corp
Compare
R.K. Group
Compare
Isprava
Compare
Customer Relationship Manager
8-10 Yrs
Bangalore / Bengaluru
Customer Service, Operations, Sales Management +7 more
Graphic Designer - Marketing
5-10 Yrs
Bangalore / Bengaluru
Video Editing, Animation, Illustrator +7 more
Assistant Manager/ Manager
5-10 Yrs
₹ 10L/yr - 11.5L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Excel, Basic, Data Management +6 more
Senior Manager - Strategy
6-10 Yrs
Bangalore / Bengaluru
Automation, CRM, Sales Operations +7 more
Head Wellness - Converge
8-10 Yrs
Bangalore / Bengaluru
Nutrition, Hospitality, Wellness +7 more
Assistant Vice President
15-20 Yrs
Bangalore / Bengaluru
Project Management, Interior Designing, Hospitality +6 more
CoWrks - Assistant Vice President - Design & Development (15-17 yrs)
15-17 Yrs
Fashion Designing, Interior Designing
CoWrks - HSSE Manager (8-9 yrs)
8-9 Yrs
EHS, Industrial Safety, Safety Management
Manager - MEP
10-15 Yrs
Bangalore / Bengaluru
Architecture, AutoCAD, HVAC +7 more
Share an Interview