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Crest Property Solutions
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13 Crest Property Solutions Jobs
Customer Relationship Manager ( CRM )
Crest Property Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Hotel Management Graduate
- 10-8 Years of experience managing front office- guest relations / concierge / reservations / CC ops.
OR
- Graduate with relevant experience of 10 -12 years.
- Preference will be given to those who have experience in residential ops handing over of unit experience.
Educational Qualifications:
Any Graduate/ Hotel management
Key Competencies:
Good relationship with the client, communication skills, team player
good in developing personality.
Job Summary:
good in developing personality.
Job Summary:
To oversee complaint management, helpdesk operations, lobby activities, and unit handovers. Also to ensure seamless customer experiences, achieve high CSAT scores, and implement process improvements.
Key Responsibilities:
Key Responsibilities:
Handover and Unit Operations:
- Manage overall handover of units, coordinating with Rustomjee CRM and sales teams.
- Ensure zero-tolerance handover process, collaborating with internal teams/departments.
- Introduce new residents/tenants/clients, addressing queries during onboarding.
Customer Experience:
- Ensure exceptional customer experience during handover and stay.
- Achieve targeted CSAT scores.
Complaint Management and Helpdesk:
- Oversee complaint management system and helpdesk operations.
- Recommend policies/procedures, track CMS/Apps, and analyze reports.
- Prepare dashboards and reports.
- Ensure recommended TAT for all complaints.
- Conduct regular meetings with residents/tenants/clients to understand expectations.
- Proactively resolve issues with stakeholders.
- Communicate important notices/issues on behalf of PMS team/developer.
- Coordinate common events/community living promotions with Clubhouse Manager/Executive.
Training and Development:
- Plan/Implement training programs for department staff.
Employment Type: Full Time, Permanent
Read full job description What people at Crest Property Solutions are saying
Customer Relationship Manager salary at Crest Property Solutions
reported by
1
employee
with 6
years exp.
₹8.1
L/yr - ₹10.3
L/yr
145%
more
than the average Customer Relationship Manager Salary in India
View more details
What Crest Property Solutions employees are saying about work life
based on 24 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Crest Property Solutions Benefits
View more benefits
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