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292 Aster Dm Healthcare Jobs

Senior Associate - Customer Care

5-6 years

₹ 4 - 5.3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Senior Associate - Customer Care

Aster Dm Healthcare

posted 1mon ago

Job Description

  • Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance
  • Supervision: Provide guidance, training, and mentorship to junior customer care associates to ensure they meet performance and quality standards
  • Issue Resolution: Handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction
  • Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed
  • Product Knowledge: Maintain a deep understanding of the organization's products, services, and processes to address customer queries effectively
  • Data Entry: Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system
  • Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary
  • Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements
  • Compliance: Ensure that customer interactions adhere to company policies, procedures, and legal and regulatory guidelines
  • Training: Stay updated on product or service changes and attend training sessions to improve customer service skills
  • Reporting: Generate reports on customer care performance and share insights with senior management

Qualifications:

  • Education: A high school diploma or equivalent is typically required
  • Some positions may prefer a bachelor's degree or relevant vocational training
  • Customer Service Skills: Strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations
  • Experience: Several years of experience in a customer service role, demonstrating progressively increasing responsibilities
  • Leadership: Leadership and supervisory skills to guide and mentor junior associates
  • Communication: Effective verbal and written communication skills for interacting with customers, colleagues, and senior management

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Associate roles with real interview advice

Top Aster Dm Healthcare Senior Associate Interview Questions

Q1. Submission and resubmission and guideline of medical coding
Q2. What are the stages of grief counselling?
Q3. What is insulin
View all 14 questions

What people at Aster Dm Healthcare are saying

3.4
 Rating based on 5 Senior Associate reviews

Likes

very flexible time and stress less work

  • Job security - Good
  • +1 more
Dislikes

less appraisal and promotions

  • Promotions - Poor
Read 5 Senior Associate reviews

Senior Associate salary at Aster Dm Healthcare

reported by 43 employees
₹2.2 L/yr - ₹6 L/yr
58% less than the average Senior Associate Salary in India
View more details

What Aster Dm Healthcare employees are saying about work life

based on 451 employees
50%
44%
52%
98%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Aster Dm Healthcare Benefits

Health Insurance
Soft Skill Training
Job Training
Free Transport
Team Outings
Cafeteria +6 more
View more benefits

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