Add office photos
All Filters
48 Mitsogo Technologies Jobs
Customer Success Associate
Mitsogo Technologies
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Overview:
As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success.
Responsibilities:
- Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency.
- Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products.
- Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products.
- Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions.
- Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions.
- Develop and execute customer success plans tailored to each customer s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement.
- Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.
Requirements:
- Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry.
- Willing to work in US shift
- Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach.
- Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions.
- Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous.
- Bachelor s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Associate roles with real interview advice
What people at Mitsogo Technologies are saying
What Mitsogo Technologies employees are saying about work life
based on 28 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mitsogo Technologies Benefits
View more benefits
Compare Mitsogo Technologies with
Freshworks
Compare
Zoho
Compare
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Infosys
Compare
LTIMindtree
Compare
Persistent Systems
Compare
L&T Technology Services
Compare
Karvy Financial Services
Compare
Reliance Money
Compare
Sonata Finance
Compare
Link Group
Compare
Bss Microfinance
Compare
Kifs Housing Finance
Compare
IDBI Capital
Compare
Incrementors Web Solutions
Compare
Mansukh Securities & Finance
Compare
Dmi Housing Finance
Compare
Share an Interview