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138 GMR Group Jobs
Head - Terminal Operations, CFL, Landside & Pax Experience
15-18 years
Nagpur
1 vacancy
Head - Terminal Operations, CFL, Landside & Pax Experience
GMR Group
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
JOB PURPOSE
To lead the Terminal Operations including Customer Facilities, Landside management and Passenger experience . Incumbent will be responsible for entire Terminal & landside Management of GNIAL. Ensure and deliver exceptional and world class service standards with prime focus on Processes, Service quality and Passenger experience in a safe, sustainable and cost effective manner adhering to all regulatory compliances.
ORGANISATION CHART
Head - Operations
Head-Terminal,CFL,Pax Ex & Landside Ops
KEY ACCOUNTABILITIES
Accountabilities Performance Indicators Plan and execute ORAT Strategies for successful & timely launch of Terminal Operations Adherence to Project Management Schedule for COD of the airport Operations with all regulatory compliances in place. Ensure highest, safe and secure service standards to passengers from their arrival at curbside until boarding the flight and vice versa
-
- ASQ Score (Individual Parameters)
- Passenger experience feedback
- Social media Analytics Scores/Feedback counts
- EE Score
- MOCA /DGCA advisories related to passenger experience enhancement.
- Terminal/ Landside refurbishment.
- New Airport Expansion
EXTERNAL INTERACTIONS
- AAI/IMD
- DGCA
- Ministry of Civil Aviation
- CISF/Customs
- State Fire Service Dept. & Disaster Management
- Special Protection Group
- Airlines
- Ground Handlers and Service Providers
INTERNAL INTERACTIONS
- All GNIAL Functional & Operational Teams including Senior Management
FINANCIAL DIMENSIONS
- Ensure effective management of AOP/Budget
OTHER DIMENSIONS
- Manage Direct team size of ~ 14 Nos and other Service providers and their personnel
- Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork
EDUCATION QUALIFICATIONS
- Graduate/MBA preferably in Aviation Services
- Relevant certification/courses from credible institutions/organizations.
RELEVANT EXPERIENCE
- 15 to 18 years experience in airport operations (having more than 8 million passengers)//Large Hotel (5 Star Deluxe /5 Star) Chains/Airline Operations (At least 100 Movements/Day)
- Experience in running large Terminals
- Should have worked in multi-agency environment.
COMPETENCIES
- Teamwork & Interpersonal influence
- Stakeholder Focus
- Planning & Decision Making
- Execution & Results
- Networking
- Personal Effectiveness
- Social Awareness
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Entrepreneurship
- Capability Building
Employment Type: Full Time, Permanent
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What people at GMR Group are saying
Operations salary at GMR Group
reported by
4
employees
with 1-5
years exp.
₹2.2
L/yr - ₹8
L/yr
38%
more
than the average Operations Salary in India
View more details
What GMR Group employees are saying about work life
based on 1.2k employees
Strict timing
Monday to Saturday
No travel
Day Shift
GMR Group Benefits
View more benefits
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