Centre Head Interchange

The role is responsible for the entire terminal management and needs to provide operational leadership for Terminal Operations & Guest Relations at GHIAL

This role requires strategize plans for extending exemplary services & facilities to passengers and stake holders to achieve highest standards of customer satisfaction and ASQ score of the organization

The incumbent will be responsible for adherence to the standards & recommendations from IATA, ICAO, ACI and MoCA

The role acts as the accountable manager for all operation related issues in the terminal, apart from operations the role is responsible for CMS (nodal officer for CMS), Baggage handling system, resource planning, all space allocation, projects that are taken up at terminal

To ensure excellent airport experience for VIPs,CIPs ,Celebrities, Bureaucrats, and Media thus creating good will for Organization and also build the brand image of GHIAL by ensuring showcasing Airport , GMRVF and other facilities to them

The incumbent ensures service levels at the airport are best in the industry by ensuring SLA adherence by outsource agencies and service providers

The role convenes & chairs Airport Facilitation meeting, Airport Security meeting , OTP committee meeting ,Haj Committee, coordination meeting -BCAS, CISF, Plant animal quarantine, airline operators committee etc

ORGANISATION CHART

KEY ACCOUNTABILITIES

• Support the BD Head in post pre-leasing /MOU to manage all tenant communication related to fitouts/infra/misc support till they are commissioned
• Hire the entire team of for running the Mall as an independent business unit - accounting, re-leasing & short term leases like kiosks and product placement etc
  
  and operations
• Responsible for day-to-day Operations of the asset including Projects, Fit-out, new stores opening, brand guidelines adherence
  
  
• Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive consumer and tenant experiences
  
  

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

INTERNAL INTERACTIONS

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

• 4-5 Executive reports to this position within the team
  
  
• Matrix relationship with Airport City Operations team
• Coordination with all the internal departments for facilitation of work
  
  

EDUCATION QUALIFICATIONS

• MBA preferred
• Excellent communication skills (Both spoken and written)
• Needs to be extremely good team player
• Good networking skill especially with all key stakeholders
  
  

RELEVANT EXPERIENCE

• Minimum 12-15 years of relevant experience in Mall operations and asset management with leading MNC and local top mall developers in India

COMPETENCIES