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Assistant Vice President - Order To Cash
5-10 years
Gurgaon / Gurugram
1 vacancy
Assistant Vice President - Order To Cash
Genpact
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be a specialist in the Domain of OTC and drive projects for aligning to Global Design
- Excellent knowledge of ERP Applications, Workflow Tools etc.
- Drive Digital implementations of new tools troubleshoot issues and customize digital implementations.
- Train teams on digital tools implementation and drive adoption
- Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR
- Supervise and report out the progress of projects
- Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
- Build a relationship with all internal and external partners, drive cross-sales for customer
- Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence
- Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)
- Should be able to mentor, guide, influence & empower the team to achieve targets/metrics
- Identify & implement standardization within processes across the region
- Drive growth of business and build relationships with customers globally
- Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations
- Ability to build client partnerships & work in an ambiguous environment
- Sound financial & commercial Business Understanding
- Should have been a part of the transition process, done due diligence or solution identification
- Multi-Tasking skills in project delivery, deadlines and budget
- Resource needs to be upbeat, confident, outspoken & strong in communication
- Strong understanding of tools available in the market
- Rank holder Chartered Accountant/ Graduate from top Commerce colleges
- Own end-to-end client service delivery and P&L
- Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
- Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
- Be responsible for ensuring the right solution is being proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability
- Lead the way in implementing new technologies in operations and display a strong executive presence
- Engage in building collaborative teams that align and work to achieve Genpact and Client goals
- Prior OTC process & project management experience
- LSS certification
Employment Type: Full Time, Permanent
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What people at Genpact are saying
Rating based on 92 Assistant Vice President
reviews
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Work life balance is mostly good
- Job security - Good+2 more
Hybrid work model applies to operations teams and functional teams do not follow it Visibility and opportunities for growth are more concentrated if you are working from NCR
Assistant Vice President salary at Genpact
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