Genpact - AVP - Lead To Cash (12-22 yrs)

- AVP, Lead to Cash, will help carry out the strategic vision for Lead to Cash team working closely with global clients.

- This role is a leadership role reporting to Lead to Cash Lead, that will require a candidate who can lead the L2C operations, lead transformation/transition, and manage stakeholders, strong control environment, quality assurance and process automation and develop a strong performing team.

Responsibilities:

- Lead the transitions and Knowledge management for Lead to Cash (Q2C), ensuring strong understanding of business and current landscape, hiring best talent from industry.

- Lead the L2C operations in India by setting up a high performing team to deliver on business expectations.

- Work with Sales and Account Management to strategize and develop product pricing for prospective and existing businesses while ensuring its competitiveness and alignment with corporate objectives.

- Review as is business requirements and ways of operating and recommend solution for E2E process improvements and standardization.

- Identify and collaborate effectively with various business stake holder globally to solve key business challenges through implementing best practice solutions involving process change, configuration, and or customization.

- Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context.

- Work with global business and shared services groups to define standard KPI/metrics, Service Levels that supports decision making including processes like, Contract entry/analysis, Contract Audit, Billing, Collection, Resolution, Accounts Receivable.

- Develop a strong cadence with business stakeholders to consistently evaluate the performance against targets, service levels and make appropriate adjustments to meet the requirements of the business.

- Partner with Sales, Business and Transformation teams to identify and implement process and system improvements, driving continuous improvement as well as proactive response to ever changing business and industry needs.

- Lead development of global Lead to Cash working closely with counterparts for reporting including daily/weekly/monthly dashboards, as well as executive management reporting for month/quarter end close requirements.

- Experience in establishing operating framework through technology, MIS and governance to monitor response time and quality to response to queries and escalation from the business.

- Lead standardization of the processes across regions, development and maintenance of desktop procedures, policies and procedures for the department.

- Ensure strong process controls and no risks/significant observations during Audits (Sox, Internal Audit, External Audit)

- Proactively identify opportunities for continuous improvement and successfully manage these projects to contribute to the effectiveness of Q2C processes using lean six-sigma tools.

- Work with Finance and Technology partners to build/support technology Implementation roadmap.

- Ensure all projects include financial metrics and key deliverables and a consistent communication plan for impacted teams and management.

- Develop the team leads and ensure a strong performance management organization by continuous coaching for the teams.

- Actively works with HR and Learning and Development to establish learning path and career path for Q2C teams and ensuring high engagement within the teams

- Develop a balance score-card view

Preferred Qualifications

- Bachelor's degree

- 15+ years of professional experience including 6+ years of experience in OrderManagement/Quoting and Contracting.