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Fusion CX
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82 Fusion CX Jobs
Customer Service Representative
Fusion CX
posted 7mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assessment: Conduct evaluations to identify clients specific hair conditions and needs based on established guidelines by the medical team
- Education: Instruct clients on effective hair care practices to promote hair health, including techniques for washing and protecting the hair as per set guidelines
- Problem-Solving: Identify and address hair-related issues or concerns. Analyze potential causes of hair problems, such as damage, hair loss, or scalp conditions. Also, provide tailored solutions to mitigate or overcome these issues.
- Emotional Support: Offer empathy, emotional support, and encouragement to clients facing hair health challenges.
- Goal Setting and Monitoring: Help clients define achievable hair goals and track their progress. Also, offer continued support to achieve their hair-related objectives as per set guidelines.
- Educational Background: Open to graduates or undergraduates from any field.
- Communication Skills: Must be proficient in English (Versant Level 4 or above) and Hindi, with excellent listening, instructing, and motivational skills.
- Hair Health Knowledge: Should possess the ability to analyze and address hair and health issues.
- Empathy and Compassion: Demonstrated ability to empathize with clients and offer compassionate support.
- Problem-Solving: Strong analytical abilities to identify and address hair health issues.
- Time Management: Capable of managing time effectively to address client needs promptly.
- Feedback Responsiveness: Open to feedback for continuous improvement of service quality.
- Ethical Behaviour: Commitment to ethical conduct in all client interactions.
- Adaptability: Comfortable working in a dynamic environment and managing high call volumes. Previous experience in customer support is beneficial.
Employment Type: Full Time, Permanent
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What people at Fusion CX are saying
Rating based on 12 Customer Service Representative
reviews
Anonymous · Customer Success, Service & Operations
in Howrah
Fusion BPO is a great place to work, to learn a lot, it's a friendly environment to boost your career. I was a fresher when I joined, but learnt a lot from the training team. HR department is very good, helpful.
- Skill development - Excellent
There is a lot of politics and the operation team (not all team, but the PNB) donot address your issue. HR department is good, they help you, but the career in PNB process, is very decent.
- Promotions - Poor
Customer Service Representative salary at Fusion CX
What Fusion CX employees are saying about work life
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