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Assistant Manager - Operations - Finance
Fusion CX
posted 7mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Leadership & Team Management: Oversee the performance and management of multiple Team Leaders and large teams of indirect reports. Also, the operation team leader must possess the ability to efficiently manage operations across multiple shifts, such as Day, Evening, and Night schedules, with minimal supervision.
- Client Communication & Escalation Handling: Utilize exceptional written and verbal communication skills to interact with clients, handle escalations efficiently, and ensure client satisfaction with minimal oversight.
- Strategic Collaboration: Coordinate and collaborate with clients and internal Operations teams to analyze processes and provide valuable insights that drive project success.
- Performance Monitoring & Improvement: Monitor and drive client-driven SLAs and KPIs, such as Quality and Productivity. In addition, ensure all teams consistently meet or exceed required performance thresholds.
- Reporting & Analysis: Compile, analyze, and publish detailed reports on team performance, providing actionable insights to senior management for continuous improvement.
Essential attributes and qualities of an ideal candidate for the role of assistant manager in operations in Howrah:
- Experience: Must have 2+ years of experience working as an Assistant Manager with ability to help the company monitor and achieve business goals .
- Communication Skills: Outstanding written and verbal communication skills, essential for effective client interaction and escalation management with minimal supervision.
- Team Management: A proven experience managing at least four team leaders and more than eighty indirect reports. Also, the ideal candidate for the operation TL role must be able to manage operations across multiple shifts efficiently.
- Strategic Insight: Ability to collaborate with clients and operations teams to provide meaningful insights into projects and processes.
- Performance Monitoring: Expertise in driving SLAs and KPIs such as Quality, Productivity, etc., ensuring teams consistently meet and exceed performance targets.
- Leadership Accountability: Demonstrated ability to take responsibility for the overall performance of reporting teams, ensuring alignment with business goals.
- Reporting: Proficiency in compiling and publishing comprehensive reports on team performance
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Assistant Manager Operations roles with real interview advice
Top Fusion CX Assistant Manager Operations Interview Questions
Q1. 2- What is BPO and it's complete name?
asked in
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Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
asked in
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Q3. Are you comfortable to solve customer queries over email or phone?
asked in
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What people at Fusion CX are saying
Rating based on 7 Assistant Manager Operations
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
Likes
good supervisors
- Skill development - Good
+3 more
Dislikes
poor management and salary structure
- Salary - Poor
Assistant Manager Operations salary at Fusion CX
reported by
29
employees
with 5-12
years exp.
₹2.5
L/yr - ₹5
L/yr
46%
less
than the average Assistant Manager Operations Salary in India
View more details
What Fusion CX employees are saying about work life
based on 1.5k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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