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3.5

based on 1.4k Reviews

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103 Fusion CX Jobs

Assistant Manager - Operations - Finance

2-7 years

Howrah

1 vacancy

Assistant Manager - Operations - Finance

Fusion CX

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

  • Leadership & Team Management: Oversee the performance and management of multiple Team Leaders and large teams of indirect reports. Also, the operation team leader must possess the ability to efficiently manage operations across multiple shifts, such as Day, Evening, and Night schedules, with minimal supervision.
  • Client Communication & Escalation Handling: Utilize exceptional written and verbal communication skills to interact with clients, handle escalations efficiently, and ensure client satisfaction with minimal oversight.
  • Strategic Collaboration: Coordinate and collaborate with clients and internal Operations teams to analyze processes and provide valuable insights that drive project success.
  • Performance Monitoring & Improvement: Monitor and drive client-driven SLAs and KPIs, such as Quality and Productivity. In addition, ensure all teams consistently meet or exceed required performance thresholds.
  • Reporting & Analysis: Compile, analyze, and publish detailed reports on team performance, providing actionable insights to senior management for continuous improvement.
Job Requirements:
Essential attributes and qualities of an ideal candidate for the role of assistant manager in operations in Howrah:
  • Experience: Must have 2+ years of experience working as an Assistant Manager with ability to help the company monitor and achieve business goals .
  • Communication Skills: Outstanding written and verbal communication skills, essential for effective client interaction and escalation management with minimal supervision.
  • Team Management: A proven experience managing at least four team leaders and more than eighty indirect reports. Also, the ideal candidate for the operation TL role must be able to manage operations across multiple shifts efficiently.
  • Strategic Insight: Ability to collaborate with clients and operations teams to provide meaningful insights into projects and processes.
  • Performance Monitoring: Expertise in driving SLAs and KPIs such as Quality, Productivity, etc., ensuring teams consistently meet and exceed performance targets.
  • Leadership Accountability: Demonstrated ability to take responsibility for the overall performance of reporting teams, ensuring alignment with business goals.
  • Reporting: Proficiency in compiling and publishing comprehensive reports on team performance

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Fusion CX through

(based on 79 Fusion CX interviews)
Walkin
Referral
Job Portal
Company Website
36%
27%
20%
6%
11% candidates got the interview through other sources.
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What people at Fusion CX are saying

3.9
 Rating based on 7 Assistant Manager Operations reviews

Likes

good supervisors

Dislikes

poor management and salary structure

Read 7 reviews

Assistant Manager Operations salary at Fusion CX

reported by 29 employees with 5-12 years exp.
₹2.5 L/yr - ₹5 L/yr
46% less than the average Assistant Manager Operations Salary in India
View more details

What Fusion CX employees are saying about work life

based on 1.4k employees
54%
48%
67%
84%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Fusion CX Benefits

Submitted by Company
Job Training
Submitted by Employees
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport
Health Insurance +6 more
View more benefits

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