It Support Engineer

Role & responsibilities

1. Handle daily technical support activities on desktops, laptops, networking, and other peripherals monitoring

2. Addressing user tickets/ calls regarding hardware, software, and networking issues and resolve issues within given SLA

3. Maintain Track work records, raising incidents in Ticketing tool and completing assigned ticket/ job reports as appropriate.

4. Install and configure Windows desktop/ laptops and peripherals and test network connections

5. Installing and regular updates on system OS, applications, patches, and softwares.

6. Troubleshooting hardware and networking issues

7. Basic troubleshooting knowledge on printers and scanners

8. Ensure proper functioning of network switches and Wi-Fi Access points.

9. Supporting for VC and meeting connection

10. Perform preventive maintenance and checklist as per the planned calendar

11. Coordinate with external vendors/ services providers to resolve technical problems with computer hardware, peripherals, and software

12. Updating and validating assets using Asset Management Tool

13. Develop and manage effective professional working relationships with IT Team and End Users.

14. Providing basic training on computer operation and management

15. Good communication skills and Flexible to work 6 days and weekend if any emergenc

Preferred candidate profile

Perks and benefits