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Trigent Software

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3.6

based on 465 Reviews

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163 Trigent Software Jobs

Desktop Support Engineer

Trigent Software

 · 

3.6

 based on 465 Reviews

0-2 years

₹ 2 - 3L/yr

Hyderabad / Secunderabad

Desktop Support Engineer

Trigent Software

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

CCNA Desktop Support L1 Support IT Helpdesk Network Support Printer Support

Job Description

  • Job Description:
  • As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring smooth operations and providing excellent customer service.
  • Roles & Responsibilities:
  • - Expected to build knowledge and support the team.
  • - Participate in problem-solving discussions.
  • - Assist clients in resolving technical issues with the system or application.
  • - Communicate effectively with clients to understand their concerns and provide appropriate solutions.
  • - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
  • - Document and track client issues, ensuring timely resolution and customer satisfaction.
  • - Conduct system or application testing to identify and resolve any bugs or errors.
  • - Stay updated with the latest product knowledge and industry trends to provide accurate and up-to-date support.
  • Professional & Technical Skills:
  • - Must To Have Skills: Proficiency in Customer Service Operations.
  • - Good To Have Skills: Experience with Desktop Transformation.
  • - Strong understanding of customer service principles and best practices.
  • - Excellent communication and interpersonal skills to effectively interact with clients.
  • - Ability to analyze and interpret technical information to provide appropriate solutions.
  • - Attention to detail and strong problem-solving skills.
  • - Ability to work in a fast-paced environment and handle multiple priorities.
  • - Knowledge of ticketing systems and customer support tools.
  • Additional Information:
  • - The candidate should have a minimum of 0.6 months to 2 years of experience in Customer Service Operations.
  • - This position is based at our Hyderabad office.
  • - A 15 years full-time education is required.
  • Please share your resume to sujath_a@trigent.com or whatsapp/ Call to HR Sujath Ali - 7680048497

  • Employment Type: Full Time, Temporary/Contractual

    Read full job description

    Prepare for Desktop Support Engineer roles with real interview advice

    People are getting interviews at Trigent Software through

    (based on 40 Trigent Software interviews)
    Job Portal
    Company Website
    Walkin
    Referral
    Campus Placement
    46%
    18%
    5%
    3%
    3%
    25% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Trigent Software are saying

    3.9
     Rating based on 4 Desktop Support Engineer reviews

    Likes

    I like their quick response for any issues and the chat box is really helpful if there are any people available for queries

    Dislikes

    I found nothing to dislike about the company

    Read 4 reviews

    Desktop Support Engineer salary at Trigent Software

    reported by 18 employees
    ₹2 L/yr - ₹4 L/yr
    14% more than the average Desktop Support Engineer Salary in India
    View more details

    What Trigent Software employees are saying about work life

    based on 465 employees
    67%
    83%
    63%
    86%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Trigent Software Benefits

    Work From Home
    Health Insurance
    Free Transport
    Cafeteria
    Job Training
    Soft Skill Training +6 more
    View more benefits

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