Customer Support Executive - International BPO

Key Responsibilities:

• Handle non-voice customer queries, requests, and processes through written communication.
• Ensure timely and accurate processing of all documentation and tasks as per company guidelines.
• Maintain a high standard of quality in communication and documentation.
• Demonstrate excellent typing speed and accuracy while handling processes.
• Participate in training sessions to stay updated on system/process changes.
• Collaborate with team members to ensure smooth and efficient workflow.
• Meet productivity and quality targets set by the team lead or supervisor.

Required Skills & Qualifications:

• 1 to 4 years of experience in a similar non-voice process role.
• Excellent communication skills (both written and verbal) in English.
• Strong typing speed and accuracy.
• Ability to manage tasks with minimal supervision and meet deadlines.
• Ability to handle repetitive tasks while maintaining a high level of accuracy.
• Proficient in MS Office and other related tools.
• Ability to work in a fast-paced environment with strong attention to detail.

Selection Process:

• Typing Test: Evaluate typing speed and accuracy.
• Versant Test: Assess communication and language proficiency.
• Face-to-Face Interview: Should be available for walk-in interview.
• Shifts: Should be comfortable with any shifts

Location:
Gurgaon (Work-from-office only).