Customer Support Executive

Greetings from IGT Solutions

As I am hiring for International Voice & Non voice process

Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Educational & Essential Experience:

• Bachelor's Degree or Undergraduate dropouts
• 6 Months BPO or travel experience
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a Voice and non voice environment(Voice &Chat/Email)

Interview Rounds:

• HR Round
• Versant Test Round
• Operations Round

Interview slot : 10-30 am to 3-30 pm

Location : 4th Floor, MSR North Tower, MS Ramaiah North Tower, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045

Contact Information: Kavya

WhatsApp Number: 6383602074

Mail Id: kaviya.ramesh@igtsolutions.com