Front office Team Leader

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

About The Role :

We are seeking an enthusiastic and customer-focused Front office Team Leader to join our dynamic team in Mumbai, India. As a Front office Team Leader, you will play a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team.

Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment

Oversee daily front office operations, ensuring efficient check-in and check-out processes

Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally

Collaborate with other departments to ensure seamless guest experiences throughout their stay

Train and mentor front office staff, promoting their professional development and enhancing team performance

Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas

Manage shift schedules and allocate tasks effectively to maximise team productivity

Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions

Implement and maintain standard operating procedures for front office operations

Assist in managing the department's budget and achieving financial targets

Stay updated on local events and attractions to provide knowledgeable recommendations to guests

Qualifications

Proven experience in a front office or reception role within the hospitality industry

Demonstrated leadership skills with the ability to motivate and manage a team effectively

Excellent communication and interpersonal skills, with fluency in English

Strong customer service orientation with a friendly and professional demeanour

Detail-oriented approach with the ability to multitask in a fast-paced environment

Proficiency in hotel management systems and computer applications

Flexible attitude towards working hours, including evenings, weekends, and holidays

Problem-solving skills with the ability to make quick, sound decisions

Knowledge of local attractions and events in Mumbai (desirable)

Relevant hospitality management qualification (desirable)