Team Lead - Appeals & Grievance

Job description

Team Executive - Appeals & Grievance

Location : Chennai

Roles & Responsibilities:

• In-depth Knowledge and Experience in the US Health Care Payer System.
• 4 - 6 years of experience in Appeals & Grievance. With over 1 year of experience as a Team leader
• Proven track record in managing processes, streamlining workflows and excellent people management skills.
• Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals.
• Circulate quality dashboards at agreed periodic intervals to all relevant stake holders
• Adhering to various regulatory and compliance practices.
• Maintaining and Ownership of reports both internal as well as for the clients.
• Presenting the data and provide deep insights about the process to the clients as well as Internal Management.
• Managing and co- ordinating training programs.
• Excellent in Coaching and providing feedback to the team.
• Take necessary HR actions as part of the Performance Improvement Process

Key Performance Indicators

• Ensuring that the key Service Level Agreements are met consistently without any exceptions.
• Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded .
• Work in tandem with all Business functions to ensure smooth business process.
• Retention of key team members

Note: People with relevant experience kindly apply.(Appeals & Grievance experience only)

Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071