Premier Customer Care representative

Preferred candidate profile

Performs defined procedures and processes with accuracy and completeness. Ensures time

commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.

Role & Responsibilities

Customer Facing (Front Office & Back Office), Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Case Management, Claims Handling, Complaint

Handling, Enquiries (Ad Hoc), Enquiry, Escalated Issue Resolution, Inquiry, Issue Resolution, Pro-

active Prevention, Providing Quotes, Service Recovery

Perks and benefits