Customer Care Executive

Position: Customer Care Executive
Job type: Full-time, Permanent
Location: Pithampur (30 km from Indore)
CTC: Depends upon interview, upto 40k per month
Timings: 09 30 am to 5 30 pm (Monday to Saturday)
Experience: Minimum 3 years, preferably in B2B role
Age: Minimum 27 years

About Organisation:
Worth Peripherals Limited, a publicly listed company, is a leading manufacturer of corrugated
boxes in India, catering to organizations like Hindustan Unilever, Adani, Parle, and many other
companies across various industries. With a strong growth trajectory, the company is
well-positioned for continued success.
https://www.worthindia.com/

Key responsibilities:

1. Client Interaction and Issue Resolution
● Provide exceptional customer service and support to clients via phone, email, and
in-person.
● Draft, format, and manage email communication with clients, ensuring clarity and
professionalism.
● Address customer inquiries, concerns, and complaints in a professional and timely
manner.
● Collaborate with internal teams to resolve customer issues and improve service
quality.

2. Order Processing and Fulfillment
● Ensure timely and accurate processing of orders and provide clients with updates as
needed
● Collaborate with internal teams to process orders for timely delivery, resolve issues
and escalate if required

3. Client Relationship Management
● Maintain and build strong customer relationships to ensure satisfaction and loyalty.
● Continuously seek ways to improve customer service processes and enhance client
experiences.

4. Utilize MS Office applications to create, manage, and update customer-related
documents and reports.

5. Keep accurate records of customer interactions, transactions, and feedback.

6. Added responsibilities as per performance.

Qualifications:
● Good English communication and interpersonal skills

● Proficiency in MS Office applications (Word, Excel)
● Proven ability to build and maintain positive customer relationships.
● Problem-solving skills and the ability to handle challenging situations with patience
and tact.
● Previous experience in a customer care or customer service role is preferred.

Interview Process:
Telephonic and In-person Interviews