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Customer Service Manager
Delhivery
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for managing a team of 8-10 team members who are handling the High Volume
SME/D2C clients and ensure they deliver High Performance and meet their KRAs
- Study Existing Processes/SOPs for improvisation & Set Up New processes basis
client/operations problem statements
- Innovate solutions & mechanisms that solves customer problems
- Connect and maintain relationship with Clients for Feedbacks/Suggestions, understand their
pain points to deliver customized solutions and to enhance client experience
- Regular business review with the clients and focusing on value growth areas for the Business.
- Coordinate with various stakeholders,Handle Escalations , prepare RCA and work upon
permanent solutions
- Drive Continuous Improvements in process , productivity ,quality & cost structures
Skills
- Excellent Communication skills
- Experience in Customer Service Management
- High level of analytical ability to identify and solve problems
- Experience in People Management
- Proficiency in Ms Excel, PowerPoint
- Good to have logistics ExperienceRole & responsibilities
Employment Type: Full Time, Permanent
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Rating based on 2 Customer Service Manager
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Anonymous · SCM & Logistics
in Gurgaon/Gurugram
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Read 2 reviewsCustomer Service Manager salary at Delhivery
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Delhivery Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Free Transport 
Work From Home 
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