Customer Service Specialist

Customer Service Specialist | Full Time

Gurgaon | Thane | Bangalore

Job Responsibilities

• Leverage industry and organizational standards, patterns and best practices to address immediate customer issues and support the customer experience
• Identify and assess customers needs to achieve the highest level of satisfaction
• Become the voice of the customer when engaging with internal teams
• Understand service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as & when needed
• Identify and assess customers needs to achieve the highest level of satisfaction
• Work closely with cross-functional teams to ensure customer concerns are resolved at the earliest.
• Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance
• Help improve the internal processes using customer feedback as the main criteria
• Triage and prioritize issues according to severity
• Escalate issues when necessary
• Proactively identify support needs and address risks before they become an issue
• Enhance client satisfaction by ensuring that response, updates and call resolution times occurs within the defined service level guidelines and team goals & objectives
• Guide users on product features and should be assisting clients for the testing the used cases as defined by the business
• Proficient in utilizing business tools such as: Excel, PowerPoint etc. 

What we look for?

• Graduation from a recognized university in any stream, IT stream will have priority
• Technology and current market expectations
• Background: IT preferred
• Ability to ask right questions
• Clear and concise written and spoken communication skills.
• Good observer and listener, quick learner.
• 1-4 years of experience in client relationship role.

Whats in it for you?

• Immense growth, continuous learning and connecting with the top-notch brands
• Work with some of the most innovative brains
• Medium to adopt to latest SaaS tools and work with agencies in the US
• Opportunity to explore your entrepreneurial mind-set
• Open culture where your creative bug gets activated.
• Gateway to build your own network amongst CMOs, CPOs & Founders across globe.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!

So let’s converse! Our inquisitive nature is all keen to know more about you.