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Filter reviews by FedEx Express Customer Care Representative Reviews
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What employees say about FedEx Express?
Insights from employee reviews on AmbitionBox
Workplace insights
Strict (9am - 6pm)
60% employees reported
No travel
75% employees reported
View more detailed insights
Jobseekers also viewed
5 reviews found
Customer Care Representative in Pune
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Customer are valued and work is done professionally
- Job security - Good
Dislikes
Work culture.
- Salary - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Customer Care Representative in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work environment is so comfortable and one the best organization who treats there employees equally I'm proud to be a part of this organization and also I have learnt so many things from here .company policies are good . Managers are very supportive here .
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Customer care representative
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
What people are saying about FedEx Express
Customer Care Representative in Mumbai
Customer Service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Excellent working environment and culture. It has a good job security and very supportive management
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
Dislikes
Growth opportunities are reduced, compensation and benefits program is not great, no cafeteria
Work Details
It was pretty good when we were working in office but situation is getting difficult after started working from home
Work timings: Strict Timings
Work related travel: This is a desk job.
Customer Care Representative in Mumbai
Customer Service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary
- Skill development - Poor
- Promotions - Poor
Work Details
No stress at all
Work timings: Strict Timings
Work related travel: This is a desk job.
Customer Care Representative in Mumbai
SCM & Logistics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work culture
- Salary - Excellent
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Growth opportunities and salary
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
Similar Designation Reviews
Senior Associate in Mumbai
Full Time
Strategic Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Work-life balance - Good
Dislikes
- Promotions - Bad
Overall Rating
Team Lead in New Delhi
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Toxic manager Organisation was wonderful
- Job security - Good
- Work-life balance - Good
Dislikes
Low salary No growth Politics
- Skill development - Poor
- Promotions - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Support Executive in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Shift Timings as it has day shift
- Job security - Excellent
Dislikes
Hate the work environment, not at all happening environment and too much of politics and favorism.
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Deputy Manager in Ahmedabad
Full Time
Import & Export Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Flexibility and good environment
- Salary - Good
- Job security - Good
- Promotions - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Leadership issues and goals not defined
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Team Lead in Bangalore / Bengaluru
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Energetic journey
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
some people issi
Customer Care Executive in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Office environment Supportive management Superb trainer
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Cafeteria
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Care Executive in Pune
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work cultural employee value
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
Dislikes
Less salary and increment
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Care Executive in Noida
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
For better opportunity need this job
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No any dislike
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Executive in Mumbai
Full Time
SCM & Logistics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Infrastructure and work culture
- Skill development - Good
- Job security - Good
- Company culture - Excellent
Dislikes
Pay and Hierarchy
- Salary - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Customer Service Representative in Mumbai
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Professionalism is good well mannered people with good class and culture salary on 25th on time always
- Salary - Good
- Job security - Excellent
- Company culture - Good
Dislikes
No growth no hikes no increment nothing, even if u take initiative there is no growth ulll be stuck to just yearly increments which is peanuts or child’s pocket money worth lesser ig
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
Work Details
Work days: Monday to Friday
Work related travel: This is a desk job.
Other FedEx Express Reviews
Financial Control Analyst in Mumbai
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good working culture. Working closely with top level management. Be flexible at work.
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Salary standard should be revisited. Bonus should be regular Intl Travel exposure.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Logistics and Warehouse Supervisor in New Delhi
Full Time
SCM & Logistics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
A good work life balance competitive pay opportunities for career
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Physically demanding work strut schedules high pressure to meet delivery
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves International Travel, Travel Within Country, Travel Within City.
Operations Team Member in Mumbai
Full Time
Import & Export Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like only salary is on time nothing else
- Company culture - Excellent
Dislikes
Nothing to like except salary on time you will get only work but when you asked to promotion manager said why you need promotion what you did and all
- Promotions - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Technical Architect in Mumbai
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
salary, benefits, learning
- Salary - Excellent
- Skill development - Excellent
- Work-life balance - Excellent
Dislikes
culture, continous restructuring, older technology, favouritism, existing people not allowing new-comers in projects, no knowledge sharing, people ask to read SharePoint instead of sharing knowledge, too many processes which needs to be learnt only on SharePoint documents
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
Full Stack Developer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
1. Grandfathers tech stack 2. Politics 3. Lengthy process 4. Slowest work and lot of approval process 5. Too many org changes 6. Toxic work culture 7. Micromanagement 8. Non technical managers proposing technical things 9. No empathy 10. 4 days WFO 11. No motivation 12. Poor bonus 13. Worst HR 14. No clarity on Fedex ACC 15. No documentation/KT 16. Late night meetings 17. No worklife balance 18. Lot of pay disparity 19. Cost cutting mindset 20. Job description and work doesn’t match Etc...Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Delivery Manager in Hyderabad / Secunderabad
Full Time
Top Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Not much. Worked at ACC and GSTATS org. Fully political environment & disrespectful leadership. Use and throw type mentality people. I regret joining here. Specially India team culture and leadership is worst
Dislikes
Micromanagement, senseless process and policies, biased environment, mostlikely you get feeling that you are working for family business( conflict of interest is visible on floor almost 70% are relatives on floor) hr has no role than onboarding. They are puppets in management hands
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Team Lead Operations in Navi Mumbai
Full Time
SCM & Logistics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security was good unfortunately fedex closed domestic service..in that point of view..
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Need to change organization policy as depend upon nation wise.
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Accounting Administrator in Mumbai
Full Time
Finance & Accounting - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Senior Project Leader in New Delhi
Full Time
Other Program / Project Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
PSP philosophy of FedEx Express which was very people oriented
- Skill development - Good
Dislikes
Introduction of Hire and Fire system
- Job security - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Junior Associate in Hyderabad / Secunderabad
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Overall Rating
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Customer Care Representative Jobs at FedEx Express
- HQ - Moon Township, United States (USA)
- Logistics
- 1k-5k Employees (India)
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 5 FedEx Express reviews submitted by FedEx Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if FedEx Express is the right company for you. 60% emp...loyees reported the work timings at FedEx Express as Strict timing. Read more- Home >
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