Data Science - Prompt Engineer

Who we are
At FedEx, moving the world doesnt only mean delivering for our customers around the globe. Moving the world is also about creating whats next. We are Team FedEx consists of 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to whats next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values
Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards

• FedEx has consistently ranked among the top 20 in the most admired companies in the “World’s Most Admired Companies” report, according to a survey published in FORTUNE magazine since 2001.
• Ethisphere named FedEx as One of the 2023 World’s Most Ethical Companies®.

What your main responsibilities are

• Design and develop prompts for various applications, including text generation, translation, question answering, and creative writing.
• Collaborate with cross-functional teams to understand user needs and translate them into effective prompts.
• Analyze and iterate on prompts based on performance metrics and user feedback to ensure high-quality outputs.
• Conduct experiments and research to test new prompting techniques and optimize existing workflows.
• Stay up to date on the latest advancements in natural language processing (NLP) and AI and apply those insights to your work.
• Document and communicate your work clearly and concisely to technical and non-technical audiences.
• Support business, operations, and leadership by providing actionable insights derived from AI-generated prompts.
• Assist in the development of customer-facing products aimed at enhancing the quality of virtual assistant interactions with customers.
• Focus on improving Turnaround Time on report development and dissemination of important insights.
• Contribute to FedEx's digital adoption strategy by leveraging AI technologies to reduce customer calls and enhance self-service capabilities.
• Continuously evaluate and refine AI prompt designs to optimize performance and customer satisfaction.

What you’ll be working on
Position Overview :

• Work with cross-functional & cross-regional teams for data analysis, monitoring and forecasting, creating the logic for and implementing strategies, providing requirements to data scientists and technology teams on attribute, model and platform requirements, and communicating with global stakeholders to ensure we deliver the best possible customer experience.
• Skilled and passionate GenAI Prompt Engineer to join our Customer Experience Analytics team. The ideal candidate will be responsible for designing inputs for AI tools that produce optimal outputs, with a focus on improving customer experience through data-driven insights and innovative product development.

What we are looking for

Qualifications:

• Bachelor’s degree in computer science, linguistics, writing, or a related field.
• Proficiency in programming languages such as Python and experience with relevant libraries and frameworks.
• At least 2 years of proven experience in prompt engineering or a related role in the AI and Chatbots domain
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Experience working with large datasets and data visualization tools.
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Min. experience: 4+ years

What you'll bring to the team
Collaboration, quality work, commercial acumen, leading on projects with minimum guidance, willingness to learn and grow.

Analytical Skills, Accuracy & Attention to Detail, Planning & Organizing Skills, Influencing & Persuasion Skills, Presentation Skills


What you can expect to get
Attractive remuneration package includes:

• Attractive remuneration package includes:
• Salary as per agreed compensation structure
• Tuition Assistance
• Great Working Environment

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects.

• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
• Work-life balance programs including hybrid work arrangement. WFH (work from home) and office
• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on shipping, travel, and much more…

Equal opportunities commitment
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.



Interested?
Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If this position and working environment sound like the right fit for you, then do no wait and please apply today.